Public Service Assistant
Public Service Assistant
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Job Description
Requisition ID: 18124
Department: Ottawa Public Library
Service: Branch Operations
Branch: Public Services
Employment Type: 1 Permanent Part Time Position
Work Hours: 18 hours per week
Affiliation:CUPE 503 Library
Salary Information: $32.509 - $38.035 per hour (2024 rates of pay)
Location: Ruth E. Dickinson Branch 100 Malvern Drive
City: Ottawa ON
Job Category: Ottawa Public Library
Application Close:25/06/2025
JOB SUMMARY
Ottawa Public Library (OPL) provides accessible innovative library and information services throughout the City of Ottawa that meet the unique needs of diverse communities delivered through a range of vehicles and reflecting a citizen-centred approach. The Public Service units are responsible for customer-centric public library activities programs and services for the Librarys 33 branches mobile and digital services to meet the needs of branches in their catchment area.
You are responsible for: providing information reference and readers advisory services in the Library and/or the community and/or mini-libraries nursing homes and other locations; providing circulation and page services in the Library and/or the community and/or mini-libraries nursing homes and other locations; performing routine collection maintenance duties; and promoting Library services.
You may be the senior person in charge or exercise responsibility for the day-to-day operation of the library branch.
Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement Core Values Customer Experience Guidelines and theCanadian Federation of Library Association position statements on Intellectual Freedom and Diversity and Inclusion with particular emphasis on providing customer service excellence.
EDUCATION AND EXPERIENCE
Completion of 2-year college diploma in Library and Information Technician Program or related field
Minimum of 1 year of related experience.
KNOWLEDGE
- Adult/childrens literature in a variety of formats readers advisory services trends in reading literacy ESL collections and library programming.
- Reference resources in print microform and electronic formats and of current developments in reference services.
- Electronic database and other bibliographic searching techniques.
- Principles of collection development and maintenance.
- Methods and techniques for sorting and shelving library materials according to alphabetical Dewey Decimal or other prescribed sequence and procedures.
- Library circulation procedures and practices.
- Knowledge of multiple technology platforms (e.g. tablets phones e-readers Android Apple Blackberry) as it relates to library offerings
- Methods and techniques of responding to inquiries and resolving patron complaints.
- Desktop applications intranet and internet and keyboarding procedures to the extent where it may be required to demonstrate such usage to colleagues or library patrons.
- General knowledge of library policies and procedures.
- Knowledge of applicable health and safety legislation including the rights and duties of workers.
COMPETENCIES SKILLS AND ABILITIES
- Use tact discretion and confidentiality.
- Excellent verbal communication skills.
- Exercise effective judgement and independent decision-making capabilities.
- To carry out a range of circulation/page activities including registration collecting fees and to respond effectively to a range of library service inquiries and resolve complaints.
- To perform routine clerical tasks.
- Minimum keyboard skills of 25 wpm.
- Data entry retrieval and keyboarding skills including use of standard office equipment and operation of an IBM compatible computer in Microsoft windows.
- Ability to think quickly.
- Ability to learn on the job and apply learning to new technologies as required.
- Ability to create and design thematic displays.
- Ability to handle and account for cash and to prepare bank deposits.
- Perform multiple tasks concurrently.
- Customer service orientation including the use of tact discretion and confidentiality
- Ease of comfort with technology.
- Attention to detail.
- Strong interpersonal skills ability to deal with the public and handle problems as they arise.
- Flexibility ability to adjust priorities.
- Ability to work effectively as a team member.
- Strongly committed to quality customer service.
- To perform routine manual tasks and maneuver book carts and lift boxes up to 40 pounds.
WHAT YOU NEED TO KNOW
- Language Requirement: Designated Day 1 Ready - immediate requirement for language proficiency: French: oral reading writing required. English: oral reading writing required. Candidates must meet language requirement for position upon hire.
- Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the Ottawa Public Librarys satisfaction.; Police record checks completed by a third-party company will not be accepted.
- Additional vacancies may occur during the competition process.
- Alternative educational credentials combined with job-related experience demonstrated performance and ability may be considered in lieu of stated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The Ottawa Public Library promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous Black and other racialized communities persons with disabilities women and non-binary persons persons of all ethnic origins religions sexual orientations classes gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
The Ottawa Public Library provides accommodation to applicants during all parts of the hiring process upon request. If contacted to proceed to the selection process please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at extension 12211 or via email at.
Employment Type
Full Time
