Team Lead - Fraud Management (m/f/d)
Team Lead - Fraud Management (m/f/d)
Posted on :
18-06-2025
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1 Vacancy
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Job Description
Your mission
- Lead daily operations of our fraud management team including case triage transaction monitoring and payout approvals across multiple regions and time zones.
- Coach and develop a growing team of fraud managers to identify sophisticated threats such as bot activity geo-spoofing device risks and account takeovers (ATO).
- Design and refine fraud processes from rule-tuning and investigation workflows to automated remediation and risk-based decisions.
- Partner cross-functionally with Product Engineering Legal Compliance and Customer Support to embed fraud control in the product lifecycle and align risk policies with business priorities.
- Own and evolve fraud tech stack including SIEM platforms device-fingerprinting and machine-learning driven scoring systems; evaluate next-gen tooling (e.g. graph analytics risk orchestration layers).
- Report and analyze performance including SLA adherence loss prevention metrics false positives and team productivity; deliver insights to executive leadership.
- Ensure compliance with key regulatory standards (AML PSD2 SCA PCI DSS) and manage audits and reporting to risk and audit committees.
Your profile
- Proven experience in fraud management risk operations or investigations ideally in a high-scale tech fintech or gaming environment.
- Leadership experience managing small to mid-sized operational teams including hiring coaching and performance reviews.
- Strong analytical mindset with experience in fraud detection strategies rule-tuning and working with ML/AI-driven solutions.
- Solid understanding of relevant regulatory requirements (e.g. AML/KYC SCA PCI DSS) and experience working with legal and compliance teams.
- Excellent communication skills and ability to influence across departments and leadership levels.
- Proactive problem-solver with a bias for action and a passion for operational efficiency and automation.
Why us
- Work Life BalanceWe value rest and work life balance we offer you 30 days of paid vacation days
- Commuter BenefitsWe provide you with public transportation tickets
- Professional DevelopmentWe support you in deepening your skills and provide you an annual education budget of 1.500
- WorkationCombine Vacation with work: we offer annual workation opportunities
- Gym membership - WellpassWith Wellpass you can use more than 7000 Spas/ Gyms/ etc. in Germany
- CateringWe offer monthly team lunches daily fruits and vegetables and every beverage you could wish for
- FlexibilityBenefit from flexible working hours and working from home
- Corporate BenefitsBenefit from exclusive discounts for big brands&platforms
- DiversityWe are an international team of talented people with different cultural backgrounds
- Fun and GamesWe have a big socializing area to make room for having relaxing activities within the working day
- Desk SetupWherever you work we will provide you with your workspace utensils
Please note: this is not a remote only position we offer you a flexible hybrid model here in Hamburg Germany - working from home on Mondays & Fridays coming to the office on Tuesday Wednesday & Thursday!
Employment Type
Full Time
Key Skills
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