To be successful as a Receptionist you should have a pleasant personality as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts so flexibility is a plus.
Ultimately a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.
Responsibilities
- Direct visitors to the appropriate person and office
- Ensure reception area is tidy and presentable with all necessary stationery and material (e.g. pens forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook issue visitor badges)
- Order front office supplies and keep inventory of stock
- Update calendars and schedule meetings
- Arrange travel and accommodations and prepare vouchers
- Keep updated records of office expenses and costs
- Perform other clerical receptionist duties such as filing photocopying transcribing and faxing
Requirements and skills
- Proficiency in Microsoft Office Suite
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills with the ability to prioritize tasks
- Customer service attitude
- High school degree; additional certification in Office Management is a plus