Major Responsibilities
Provide efficient administrative and office management support to the Manager of Performance Evaluation ensuring that tasks are completed
effectively and within agreed-upon timelines.
Plan schedule and coordinate departmental administrative activities ensuring the smooth operation of day-to-day activities and the timely
communication of key information.
Address and resolve inquiries or issues reaching the Performance Evaluation office promptly and efficiently and manage a variety of administrative
details such as keeping informed of departmental activities transmitting information and monitoring day-to-day operations.
Participate in the development of policies and procedures overseeing their compliance and implementation within the department.
Assist in preparing analytical performance evaluation reports and other required reports in a timely basis.
Support the development of performance evaluation satisfaction surveys and prepare required reports based on the survey results.
Develop and maintain departmental KPIs and metrics for dashboards ensuring regular follow-ups and submission of required data.
Assist in preparing documents for accreditation or other surveys ensuring compliance with standards.
Monitor and review department reports for leadership meetings (e.g. SMEC and other committees) tracking improvements and action plans based on these reports.
Assist in the development and implementation of departmental operational plans and prepare action plans and progress reports.
Assist in the preparation of the annual budget plan and monitor progress ensuring adherence to budgetary constraints.
Verify and ensure the accuracy of all ERP-generated reports identifying errors and implementing necessary corrections.
Update and maintain all departmental user manuals ensuring they reflect current procedures and practices.
Monitor and assess timelines to ensure the timely completion of all performance evaluation activities.
Prepare professional memos emails reports and other correspondence ensuring clarity and precision in communication.
Coordinate meeting schedules attend meetings record minutes and distribute them promptly.
Maintain accurate documentation of the evaluation process data and reports for future reference.
Collaborate with translators to translate correspondence and reports between Arabic and English as required.
The incumbent will undertake any related duties or responsibilities as directed.
Requirements
Skills Requirements
Bachelors degree in business administration Management Computer Science Healthcare or a related field is required for this role
Minimum of 5 years of post-qualification experience including at least one year of experience with Oracle ERP PMS (Performance Management System) application within the healthcare industry.
Minimum of one year of experience in handling the performance appraisal process including individual objective setting quarterly feedback and
conducting self upward and downward evaluations.
Strong command of verbal and written English (command of Arabic is an advantage)
Excellent presentation and facilitation skills.
Skills Requirements Bachelor's degree in business administration, Management, Computer Science, Healthcare, or a related field is required for this role Minimum of 5 years of post-qualification experience, including at least one year of experience with Oracle ERP PMS (Performance Management System) application within the healthcare industry. Minimum of one year of experience in handling the performance appraisal process, including individual objective setting, quarterly feedback, and conducting self, upward, and downward evaluations. Strong command of verbal and written English (command of Arabic is an advantage) Excellent presentation and facilitation skills.