L1 Desktop Support Engineer PK
L1 Desktop Support Engineer PK
Posted on :
18-06-2025
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1 Vacancy
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Job Description
Join our team as an L1 Desktop Support Engineer in Karachi!
We re looking for a skilled and motivated professional to provide first-level technical support for desktop hardware software and IT inventory management. In this role you ll troubleshoot issues swap out hardware upgrade components manage IT stock and support end-users both remotely and onsite. You ll also play a key part in reporting trend analysis and ensuring smooth IT operations across our locations.
Key Responsibilities
- Diagnose and resolve hardware/software issues including reading error codes and tracing faults
- Perform hardware swaps component upgrades and warranty repairs (HP Dell Lenovo)
- Assist other service providers support staff
- Manage IT inventory: ordering storage record-keeping and reporting
- Produce daily weekly and monthly IT stock reports; analyze trends in device failures
- Travel to client sites as required; work staggered shifts as needed
- Maintain accurate records and documentation
If you re a proactive problem solver with a passion for IT support and inventory management we d love to hear from you!
Requirements
Experience Needed
- Intermediate level typically 5 years of applied skills and experience
- Minimum 1 3 years of real onsite working experience
Essential Qualifications
- A certification or equivalent (minimum 3 years relevant work experience)
- Strong knowledge of Windows OS; familiarity with OSX iOS and Android
- Proficient in Microsoft Office antivirus and desktop services
- Excellent customer service communication and teamwork skills
- Attention to detail and ability to manage multiple tasks and priorities
Language Requirement
- Fluent in English (spoken and written)
- Conversational proficiency in the local language
Employment Type
Full Time
Key Skills
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