Fund Administrator Team Lead

Fund Administrator Team Lead

About Infinit-O: As a top Business Process Optimization solutions provider we partner with the worlds fastest-growing companies in Financial Services Healthcare and Technology offering data-driven solutions and providing strategic advantage.

Our company specializes in business process optimization for 18 years now with a world-class Net Promoter Score of 71 delivering powerful technology and high-performance teams within our highly engaged and agile culture.

Key Responsibilities:

• Help provide leverage to our clients by understanding and prioritizing their needs
  

while effectively scaling our CFO services. Some of the strategic support that we provide includes:

• Capital calls and distributions
  

• Audit/tax support
  

• Pre/post close services
  

• Quarterly and annual financials
  

• Limited Partner communications
  

• Bring transparency to founders VCs and LPs and help our clients make more
  

accurate decisions by helping them utilize our tools and resources such as:

• Real-time IRR
  

• Real-time portfolio data
  

• Provide additional data points (TVPI RVPI)
  

• Team Lead Duties:
  

• Establish and execute processes and procedures
  

• Establish and manage the achievement of Key Performance Indicators
  

(KPIs)

• Monitor and evaluate all processes and implement improvement to
  

ensure customer clients receive appropriate and high-quality services as

committed

• Perform daily and monthly auditing of work processes
  

• Monitor and assist team members in the daily operation aspects of the
  

project including reviewing the status and performance against targets

performing root cause analysis of variances and making improvements to

meet the targets

• Coach guide and train team members by providing creative ideas and
  

ways on how to carry out the respective tasks towards providing excellent

service

• Provide assistance to team members in accordance with established
  

• practices and procedures
  

• Provide reports as agreed with the Customer
  

• Assist in hiring selection and training of new team members
  

• Care deeply genuinely and passionately about our clients
  

• Excited to take on new challenges
  

• Responsive and able to complete tasks in a timely manner
  

• Ability to articulate technical and complex concepts in a clear and concise
  

manner

• Ability to balance multiple active projects with competing priorities
  

• Exhibit diplomacy tact and poise when communicating with clients or customers
  

• Driven to help and solve problems
  

• Ability to work independently and in a team environment
  

Requirements

Job Requirements and Credentials:

• 3 years experience
  
• 1-3 years supervisory experience
  
• Desire to deliver outstanding Customer Experiences to our customers
  
• Strong written and verbal communication skills
  
• Highly organized with strong attention to detail
  
• Care deeply genuinely and passionately about our clients
  
• Excited to take on new challenges
  
• Responsive and able to complete tasks in a timely manner
  
• Ability to articulate technical and complex concepts in a clear and concise manner
  
• Ability to balance multiple active projects with competing priorities
  
• Exhibit diplomacy tact and poise when communicating with clients or customers
  
• Driven to help and solve problems
  
• Ability to work independently and in a team environment
  

• 1-3 years of experience in a contact center environment preferred