Technical Program Manager
Technical Program Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Purpose: Lingraphica is seeking a Technical Program Manager (TPM) to lead and coordinate cross-functional initiatives that modernize and optimize our internal business systems. This role will be responsible for driving successful implementation and continuous improvement of ERP CRM medical billing (RCM) BI/reporting and system integrations to support business growth and operational efficiency.
You will work closely with stakeholders across departmentsProduct Engineering Finance Sales Customer Support and Marketingto align technology with business needs. This role will focus on streamlining workflows improving data consistency and interoperability and ensuring systems scale with the companys growth.
Essential Duties & Responsibilities
Program Management & Execution
- Own the end-to-end delivery of strategic business system programs across ERP CRM RCM BI/reporting and data analytics platforms.
- Define program goals processes timelines and success metrics and manage execution through detailed project plans and communication strategies.
- Lead vendor selection RFP processes and implementation planning for new systems and integrations.
- Manage and lead a small team of business analysts system administrators and data engineers.
Stakeholder Collaboration
- Serve as a liaison between technical teams system vendors and business stakeholders to translate business needs into system requirements.
- Facilitate effective cross-functional collaboration and ensure alignment of priorities dependencies and deliverables.
System Integration & Process Optimization
- Oversee integration efforts between core business systems (e.g. CRM to ERP ERP to RCM etc.) to eliminate manual processes and improve data consistency.
- Identify and document gaps bottlenecks or inefficiencies and propose scalable tech-enabled solutions.
- Identify opportunities for the strategic implementation of AI to improve process efficiency and scalability.
Governance Compliance & Change Management
- Implement governance standards for data systems access and change management across platforms.
- Ensure compliance with industry regulations including HIPAA data privacy and billing standards for DME and healthcare-related workflows.
Reporting Analytics & BI
- Partner with stakeholders to define business intelligence needs and coordinate the delivery of dashboards KPIs and operational reporting.
- Collaborate with the Data Engineering and BI teams to ensure data pipelines and reporting tools meet operational and strategic needs.
Qualifications :
Education & Experience
Required
- Bachelors Degree in Management Information Systems Computer Science or equivalent combination of education and experience.
- 5 years of experience in program or project management preferably in a technical or systems-focused capacity.
- Proven experience leading ERP CRM and/or medical billing/RCM implementations or modernizations.
- Strong understanding of business processes in operations finance billing customer support and sales.
- Experience with system integrations and data architecture including API-based solutions and middleware.
- Familiarity with modern SaaS platforms and cloud-based business systems.
- Excellent communication facilitation and organizational skills.
- Strong analytical thinking and problem-solving abilities.
Preferred
- Understanding of system integrations (flat file JSON Rest APIs Postman)
- Experience in a medical device (DME) or healthcare company.
- Hands-on experience with HubSpot NetSuite (or similar ERP) clearinghouse-integrated RCM platforms and BI tools such as Power BI or Tableau.
- Experience working in an organization transitioning through growth.
Additional Information :
Work Environment & Physical Demands
The Technical Program Manager works remotely from their home and is expected to maintain a safe productive work environment with secure internet ability to operate a computerwith or without reasonable accommodation is required.
Travel
Travel is required for the annual company meeting and for team projects/off-sites to Princeton NJ and within the continental United States approximately 2-4 times per year.
Accommodations
To perform this job successfully an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge skills and/orabilitiesand physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lingraphica and Pay Transparency
At Lingraphica we are committed to fair and equitable compensation practices. The starting salary for this position is $118900 - 122000 per year. We regularly review our compensation structures to ensure they align with industry standards promote fairness and support career growth. In addition to competitive base pay we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process.
- Paid Time Off (sick personal and vacation)
- Paid Company Holidays
- 401(k) Retirement Plan and Contribution
- Medical/Dental/Vision benefits with FSA HSA & Dependent care options
- Employer Paid Life Insurance
- Voluntary benefits such as Short- and Long-Term Disability Critical Illness Hospital Indemnity and AD & D insurance
- Stipends for health and wellness home office setup and professional development
- Paid Family Leave
- Annual bonus program
- Annual merit increases
- Year-Round Flex Fridays
- Discounts on travel entertainment home/pet/car insurance
To learn more about Lingraphica visit: ! To learn more about our benefits offerings click here!
This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Este empleador participa en E-Verify y proporcionar al gobierno federal la informacin de su Formulario I-9 para confirmar que usted est autorizado para trabajar en los EE. UU.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
