Marketing & Customer Service Specialist (ZR_24293_JOB)
Marketing & Customer Service Specialist (ZR_24293_JOB)
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USD 6 - 6
1 Vacancy
Job Description
This is a remote position.
Schedule:
- (40 hours per week) Monday to Friday from 8 AM to 5 PM with 1 hour unpaid lunch break
- Client Timezone: Singapore Standard Time (SGT)
- Direct collaboration with company leadership and marketing team
- Role may expand based on performance and the growth of the business
- Opportunity to contribute across digital marketing customer service and brand-building initiatives
- Fast-paced startup-style environment with evolving responsibilities
- Assist in the creation and design of presentations and marketing materials such as digital posters menus GIFs and branded assets (e.g. logos and merchandise)
- Manage minor website content and make adjustments using Wix
- Create and curate social media content including still images reels and short-form videos
- Help plan design and execute digital marketing campaigns across social media email and paid ads
- Strategize and manage platform-specific marketing for Instagram LinkedIn and TikTok
- Handle customer inquiries and complaints via WhatsApp and SleekFlow ensuring prompt and professional responses
- Track and summarize volume and types of customer interactions (e.g. complaints machine issues product interest)
- Conduct customer research and analyze communication trends to improve engagement strategies
- Generate and present structured reports based on internal data and self-conducted research
- Assist with general administrative tasks related to marketing and customer support
- Proficiency with marketing and design tools such as Canva and Wix
- Familiarity with Excel (including cell formatting) and Microsoft Office Suite (Word PowerPoint Teams)
- Strong command of the English language for written and verbal communication
- Previous experience with WhatsApp Business and ideally SleekFlow
- Strong understanding of social media platforms (Instagram TikTok LinkedIn) and content strategy
- Experience using AI tools such as ChatGPT or similar
- Excellent organizational skills with attention to detail in documentation and reporting
- Interest in health wellness and nutritious food
- Basic familiarity with Mailchimp Meta Ads or Google Analytics is a plus
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work-from-home
- Immediate hiring
.
Employment Type
Full Time
