Customer Service Support Officer Telecommunications
Customer Service Support Officer Telecommunications
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Job Description
Location: Lekki Lagos
Employment Type: Full-Time
Experience: 2 4 Years
Monthly Net Salary: 250000
Job Summary
We are looking to hire a highly motivated and detail-oriented Customer Service Support Officer to join our fast-paced telecommunications operations team in Lekki. The successful candidate will play a critical role in supporting field engineers resolving customer issues coordinating internal processes and maintaining high levels of service quality and customer satisfaction.
This position is ideal for someone with 2 to 4 years of hands-on experience in service delivery client support or technical coordination preferably within the ICT or telecom sector.
Key Responsibilities
Coordinate service requests track progress and ensure delivery timelines are met in line with SLAs.
Serve as the first point of contact for client complaints service queries and technical support issues.
Assist field engineers by managing schedules preparing documentation and facilitating seamless communication.
Maintain and update service logs reports and client feedback databases.
Ensure all customer orders and service entries are processed accurately and efficiently.
Work closely with internal teams (sales technical and operations) to resolve client issues.
Proactively communicate any delays or service challenges and provide timely resolutions.
Identify operational gaps and recommend process improvements to enhance service delivery.
Requirements
Qualifications
. or HND in Business Administration Telecommunications Information Technology or any relevant field.
2 to 4 years of work experience in a service delivery customer support or telecom operations role.
Solid understanding of telecommunications service delivery workflows is an added advantage.
Strong proficiency in Microsoft Office tools (Excel Word Outlook) and CRM/helpdesk systems.
Excellent interpersonal communication and documentation skills.
Ability to prioritize tasks manage pressure and work collaboratively in a team-driven environment.
Core Competencies
Customer service & client engagement
Fault resolution & escalation management
Field support coordination
Data entry & reporting accuracy
Workflow monitoring & process improvement
Time management & responsiveness
Benefits
Competitive monthly net salary of 250000
Health insurance (HMO)
Pension scheme contributions
Professional growth and promotion opportunities
Access to regular training and skill development programs
Monthly/Quarterly performance-based bonuses
Friendly and supportive work environment
Employment Type
Full Time
