Lead Board Services Specialist

Assessment Appeals Division

Assessment Appeals division receives and processes assessment appeal applications; schedules hearings in accordance with legal requirements; maintains minutes and official records; provides administrative support and training to Assessment Appeal Board members and Hearing Officers; and provides assistance and education to the general public on the assessment appeals process.

In addition to the duties listed above the Lead Board Services Specialists within the Assessment Appeals Division may be required to clerk public assessment appeals hearings ensure compliance with relevant codes and policies finalize hearing minutes process board actions coordinate with property tax departments provide administrative support to hearing officers and board members and other responsibilities required within the Division.

DESIRABLE QUALIFICATIONS & CORE COMPETENCIES

In addition the ideal candidates application will demonstrate extensive experience knowledge and ability in the following core competencies:

Technical Expertise

• Possess knowledge of pertinent local state and federal laws codes and other standards rules and regulations pertaining to the statutory functions of the Assessment Appeals Boards or similar public bodies
• Knowledge of California Revenue and Taxation code relevant to the appeal process and assessment of property taxes is a plus
• Ability to clerk public assessment appeals hearings or similar administrative hearings and/or experience clerking boards commissions committees or other public decision-making bodies
• Experience working with automated systems business software and programs; proficient with current computer systems.

Leadership Judgment

• Aligns organizational vision with County strategic goals and department business objectives
• Actively promotes teamwork by creating a culture and environment that supports individuals and team empowerment
• Displays departmental and/or County perspective in dealing with issues
• Assists employees in defining and following through with actions that support performance and personal development

Interpersonal Skills Communication Skills

• Ability to work both independently and in a team setting
• Ability to clearly and articulately convey information in an official formal situation
• Establish productive and professional relationships with internal and external stakeholders
• Communicate complex policies regulations and guidelines to others effectively both orally and in writing
• Value and participate in a free flow of information and ideas with others to achieve common goals
• Use diplomacy when dealing with challenging situations and/or people

Application Screening (Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.

Online Assessment (Weighted 50%)
Candidates who meet desirable qualifications will be invited to participate in one or more job-related assessments. Candidates will be notified of their test date and access code if applicable.

Structured Oral Interview (Weighted 50%)
Applicants will be interviewed and rated by an oral interview panel of job knowledge experts. Each applicants rating will be based on responses to a series of structured questions designed to elicit the applicants qualifications for the job. Only the most successful candidates will be placed on the eligible list.

Based on the Departments needs the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure.

Eligible List

Once the assessment has been completed HRS will establish an eligible list of candidates. Only the most successful candidates will be placed on the eligible list.