Voice IT Field Support Specialist
Voice IT Field Support Specialist
Posted on :
18-06-2025
Employer Active
1 Vacancy
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Job Description
What You Will Do
As a Voice IT Field Support Specialist you will provide hands-on technical support to install maintain and troubleshoot IT and voice systems across government sites. You will be responsible for preparing configuring and deploying computing equipment and communications hardware while ensuring operational continuity and security compliance. Your work will involve both independent tasks and collaboration with site personnel often requiring physical setup and transport of devices.
Key Responsibilities
- Conduct site surveys to evaluate current configurations and user needs.
- Prepare installation documentation drawings and implementation schedules.
- Install configure and test workstations printers teleconferencing devices and peripheral hardware.
- Maintain repair and troubleshoot computers and telecommunications equipment.
- Install and maintain cabling (fiber optic/Ethernet) and telephone systems.
- Provide user training on hardware functionality and best practices.
- Document all configuration changes and service activities.
- Perform physical labor including lifting equipment up to 50 lbs and working in tight spaces.
- Travel locally using a company vehicle to complete on-site support assignments.
- Work an assigned 8-hour shift within the hours of 6:00 AM to 6:00 PM
- Proficient in troubleshooting and repairing hardware and peripherals.
- Experience installing and configuring Windows operating systems and software applications.
- Knowledge of antivirus software patch management and basic networking.
- Ability to interpret technical manuals and schematics.
- Strong skills in Microsoft Office Suite (Word Excel PowerPoint Access).
- Familiarity with Active Directory policies and security.
- Excellent time management communication and customer service skills.
- Capable of working independently with minimal supervision.
- Comfortable working in both office and field environments.
- High school diploma or GED with 02 years of relevant technical experience.
- Substitution: Associates or Bachelors degree in a technical field may substitute for experience.
- Must meet DoD 8570 IAT Level I requirements.
- Preferred:CompTIA Security CE or equivalent certification.
- Must possess an active TS/SCI with Polygraph security clearance to be considered for this role.
Independent Software is an Equal Opportunity Employer EOE M/F/D/V.
Required Experience:
Junior IC
Employment Type
Full-Time
Key Skills
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