Customer Support Specialist with Polish and English
Customer Support Specialist with Polish and English
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Job Description
What we do
Aion Bank is a fully regulated European bank and credit institution combining Vodenos cutting-edge private blockchain-based platform with its ECB banking license strong balance sheet and deep regulatory expertise. Our mission is to provide a comprehensive suite of embedded banking solutions enabling businesses to seamlessly integrate financial services into their offerings.
As part of the UniCredit Group Aion Bank and Vodeno will accelerate their digital banking offer in strategic markets and will act as a sandbox for innovation for the wider UniCredit Group. Aion Bank and Vodenos existing Banking-as-a-Service (BaaS) offering across key European markets includingGermanyandPoland will see the bank embed its services - ranging from account access and deposits to lending payments and loyalty programs - directly into non-banking digital platforms facilitating seamless customer experiences.
At Aion Bank ourbiggest strength is our peoplea team of highly intelligent creative and ambitious professionals who thrive in a fast-paced innovative environment. We believe in delivering results while fostering a culture of passion and collaboration.
We are currently looking for a Customer Support Specialistready to join our adventure share our ambition and help shape the future of digital banking.What you will be doing
As a Customer Happiness Specialist youll play a key role in delivering exceptional and risk-aware customer service in a dynamic omnichannel environment.
Your focus will be on building trust offering clear solutions and creating a smooth experience for our customers at every touchpoint.
Your daily responsibilities will include:
Responding to inquiries from customers and BaaS partners via chat phone and email with professionalism empathy and efficiency
Acting as the first point of contact ensuring that every customer interaction is handled with care and attention to detail
Taking a proactive approach by identifying potential issues before they arise and addressing them to prevent customer dissatisfaction
Applying best practices and techniques to consistently drive customer happiness and satisfaction.
Collaborating closely with your team to share knowledge continuously improve service quality and achieve collective goals
Providing accurate and timely reporting on both individual and team performance
Skills you should have
Minimum of 2 years of experience in the financial sector or financial institutions
Previous experience in a customer-facing role (e.g. customer support sales or account management customer service infoline)
Strong command of Polish and English both written and spoken clear communication is essential in this role
Excellent interpersonal skills youre empathetic a great communicator and comfortable working in a fast-paced agile environment
A team-oriented mindset with a genuine passion for delivering outstanding customer experiences.
A proactive and solution-focused approach to daily tasks youre someone who takes initiative and stays one step ahead
A positive can-do attitude and a willingness to learn and grow alongside the team
Openness to:
- work in full office mode in our Warsaw office
- work in shift schedule (8hrs per day/ during service hours - 8:00 AM - 8:00 PM)
What we offer
You will be provided anIndividual Development Budget dedicated to enhancing your professional skills.
If your role permits we also offerflexible work location.
You and your closest family will be covered with VIP-level private medical care which includes dental treatment and ahospitalisation package.
We care for our colleagues well being therefore we coverpsychological consultations if you ever feel you need such support.
Aion bank account without fee.
We co-sponsor your Multisport card and cover50% of its cost.
You will work on computer equipment that delivers the best user experience Apple MacBook.
Our office in Warsaw offers healthy snacks throughout the day.
Our process
Step 1:Talk with one of our Recruiters about your to date experiences and ambitions
Step 2:Meet with your future Team Manager to deep dive on the role specifics and our work environment
Our note to you
Diverse teams really are the best teams. Research shows that some candidates may hesitate to apply for a job unless they meet every requirement. If you are excited about working with us we encourage you to apply - even if youre not 100% sure. We are interested in getting to know you and learning about what you bring to the table.
Please note that we may close a job posting early if we receive a large number of exceptional applications.
Good luck!
About us
Required Experience:
Unclear Seniority
Employment Type
Full-Time
