Crew Manager (Control)
Crew Manager (Control)
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Job Description
- Suffolk County Council Suffolk Fire and Rescue Service
- Beacon House Ipswich Suffolk IP1 5PB
- Crew Manager (Control) in accordance with NJC pay scales
- 42 hours pert week including weekends and bank holidays.
- Shift pattern 2 days (8am 6pm) 2 nights (6pm 8am) followed by 4 rest days.
- Permanent
Be part of a once-in-a-generation opportunity to shape the future of fire control in Suffolk.
Suffolk Fire and Rescue Service are launching a brand-new state-of-the-art fire control room this month in Ipswich and were looking for experienced control professionals to be part of a professional and motivated team looking to help lead the return of this function here in Suffolk. This is your chance to answer the call.
Work with cutting-edge technology contribute to a new mobilising system and play a vital role in protecting Suffolks communities every single day.
Were welcoming applications fromcurrent substantive competent Firefighters (Control) who are looking for career progression or competent substantive Crew Managers wanting to transfer within a UK Fire and Rescue Service. If you havent previously worked within a UK Fire and Rescue Service you will not be eligible to apply for this position.
Were passionate about saving lives and protecting the communities we serve. If you are too join us and make a huge and meaningful impact. Your innovation and drive will help us to continue improving and evolving.
This is youropportunity to make a difference andleave a positive lasting legacy.
Your role and responsibilities
AsCrew Manager (Control) you will help lead and co-ordinate the core function of call handling mobilisation and incident oversight.
Your responsibilities will include:
- Manage the performance of all watch personnel through guidance mentoring progress evaluation and development support.
- Ensure adherence to established policies procedures and service standards Promote and maintain a safe healthy and supportive working environment for self and others.
- Provide statistical analysis information procedures.
- Maintain staffing levels for all watches.
- Oversee equipment testing recording for operational readiness.
- Audit and evaluate watch and control functions to ensure consistent adherence to standards.
- Contribute to the management of Fire Control in the absence of the Station Manager.
Our control room employees will follow a Control Duty system. The shift pattern is based on an average of 42 hours per week including weekends and bank holidays based on 2 days (8am 6pm) 2 nights (6pm 8am) followed by 4 rest days.
You will need:
- Current substantive competency as a Firefighter (Control) or higher role.
- Excellent communication skills (verbal and written).
- Strong management skills.
- The confidence to lead others .
- Proven resilience and the ability to remain calm under pressure.
- An aptitude for decision-making in challenging situations.
- To be able to work collaboratively to manage multi-agency relationships.
- Excellent digital competence.
You can view a full list of requirements in theJob and Person Profile (Word).If you think you have what it takes to be successful in this role even if you dont meet all the requirements please apply. We would appreciate the opportunity to consider your application.
In return we will offer you:
- Scope to shape the future of our new Control Centre.
- A fantastic working environment and the opportunity to make a difference to the lives of Suffolk residents.
- A rewarding and challenging career in a vital public service.
- Travel lifestyle health and wellbeing benefits.
- Membership of a competitive Local Government Pension Scheme (LGPS).
- Training and support to expand your skills and knowledge.
- Diverse and active staff networks.
Looking for other exciting opportunities within Suffolks new Control Room
Were currently seeking a talented individual to join us in the following role:
Watch Manager (Control)
Please visit ourSuffolk Firefighters website for more information and to apply.
Empowering everyone
Were big believers in potential possibility and the power of different ideas. Were always searching for ways to encourage respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We therefore welcome applications from all individuals especially those from groups that are currently underrepresented in the organisation as shown in ourWorkforce Equality Report.
For more information
Please visit ourSuffolk Firefighters website.
If you have any questions or would like a casual conversation please reach out to us by emailing .
How to apply
Step 1- Read theJob and Person Profile (Word).
Step 2- Click Apply Now to start your online application.
Step 3- Upload a supporting statement answering the questions below (no more than 250 words per question). You should use theSupporting Statement template (Word).
- Question 1:Describe your experience of identifying personal and professional development needs What solutions have you put in place
- Question 2:Describe a time when you had to build trust within your team. What approach did you take what was the result and what did you learn
- Question 3:Describe a situation where you demonstrated outstanding leadership qualities.
- Question 4:Describe a situation when you have had to challenge negative behaviours. What did you do and how was this resolved.
Step 4- Upload a CV (without name and personal details).
Please note:Without a supporting statement and CV your interest will not be progressed. If you would like an adjustment to this process due to a disability please contact us at0or.
Closing date: 11.30pm6 July 2025.
This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #FCR
Required Experience:
Manager
Employment Type
Full-Time
