drjobs (Junior) Customer Support Manager

(Junior) Customer Support Manager

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1 Vacancy
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Job Location drjobs

Hamburg - Germany

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Your mission

As a (Junior) Customer Support Manager you will be part of our Customer Support team and take care of our German apps ensuring a smooth and satisfying user experience.

Your tasks will include:

  • Serve as the first point of contact for our users representing our brand with clarity and empathy
  • Handle all user communication exclusively via web forms ensuring fast and accurate responses
  • Monitor and enforce compliance with internal guidelines to maintain a high-quality community environment
  • Collaborate closely with other departments to optimize workflows and improve processes
  • Track your own performance manage your workload and prioritize tasks effectively to meet internal goals and quality standards

Your profile

  • You bring first experience in customer support or youve shown strong interpersonal skills and situational awareness in previous roles
  • Native-level of German with excellent written communication; fluency in English is required
  • Youre interested in technical support environments and context of mobile games
  • Familiarity with helpdesk tools such as Zendesk (or similar) is a plus
  • You have a proactive solution-oriented mindset and a strong ability to prioritize tasks manage complex workflows and drive them to completion
  • Youre passionate about delivering outstanding customer experiences

Why us

  • Work-Life Balance: 30 days of paid vacation.
  • Commuter Benefits: Public transportation tickets provided.
  • Professional Development: Annual education budget of 1500.
  • Workation Opportunities: Combine work and vacation annually.
  • Wellness: Access to over 7000 gyms and spas in Germany through Wellpass.
  • Catering: Monthly team lunches daily fruits vegetables and a variety of beverages.
  • Flexibility: Flexible working hours and hybrid work model.
  • Corporate Benefits: Exclusive discounts for major brands and platforms.
  • Diversity: Join an international team with diverse cultural backgrounds.
  • Fun and Games: Socializing area for relaxing activities during the workday.

Employment Type

Full Time

Company Industry

About Company

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