Area Manager
Area Manager
Posted on :
17-06-2025
Employer Active
1 Vacancy
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Job Description
1. Operational Leadership
- Lead and oversee daily operations across all assigned outlets.
- Implement and monitor standard operating procedures (SOPs) to ensure efficiency consistency and quality.
- Conduct regular site visits to audit cleanliness service inventory and staff performance.
2. Team Management
- Hire train and mentor baristas and staff to maintain high performance and morale.
- Develop shift schedules labor management strategies and training plans in coordination with team.
- Conduct performance reviews and support ongoing staff development and succession planning.
3. Customer Experience
- Ensure exceptional customer service is consistently delivered at every location.
- Monitor guest feedback channels and resolve escalated customer issues with urgency and professionalism
4. Financial Accountability
- Own the P&L of each outlet and ensure financial targets are met.
- Monitor daily sales labor costs and wastage to maximize profitability.
- Work with finance and procurement teams to manage inventory vendor relations and cost control.
6. Quality Assurance & Compliance:
- Ensure all outlets comply with health safety and food hygiene standards.
- Maintain quality control protocols for coffee preparation.
- Implement regular training and audits to ensure compliance.
- Control Wastages and implement initiatives to control all variances and wastage
Qualifications :
- Minimum of 5 years of experience in a similar role.
- Seeking an experienced and driven RGM / Operations Manager to lead and oversee the day-to-day operations of coffee chain.
- This role requires a strategic leader who can balance high-level operational oversight with on-ground execution ensuring consistent quality exceptional customer experiences and financial performance across all locations.
- Strong negotiation skills with the ability to secure favourable terms and conditions.
- Excellent communication and interpersonal skills to effectively interact with clients suppliers and team members.
Additional Information :
What does your playfield look like
- We work in a flexible but fast paced environment.
- We start and end with customers to deliver exceptional service.
- We love to innovate prioritize decide and deliver.
- We love what we do and we dont rest until our targets are achieved.. So if youre also someone who is driven until the dream is achieved come join us.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
Key Skills
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