Customer Experience Associate
Customer Experience Associate
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
0-1years
47230 - 47230
1 Vacancy
Job Description
This is a remote position.
Fair Trade Outsourcing (FTO) is a fast-growing BPO company and fair-trade outsourcing center that provides impact sourcing work for companies worldwide.
Our primary office is in Philadelphia Pennsylvania with a global network of delivery centers in the Us Philippines Mexico and Ghana.
Our Vision
We seek to reduce global poverty and economic insecurity by creating sustainable middle-class employment eventually growing a new generation of capital owners from wage earners.
We are hiring a Remote Customer Experience Associate to help ensure that our customers have a positive experience. You will interact with clients via phone email and chat addressing inquiries and resolving issues efficiently.
Responsibilities:
Handle customer inquiries through various channels.
Resolve customer issues promptly and professionally.
Provide information about services and products.
Track and report customer feedback.
Work with teams to improve service delivery.
Requirements
High school diploma or equivalent; bachelor s degree preferred.
1 2 years of customer service experience.
Excellent written and verbal communication.
Proficiency with CRM software.
Problem-solving and troubleshooting skills.
Benefits
Competitive salary with performance-based bonuses
Health dental and vision insurance
Paid time off (PTO) and holidays
401(k) with employer matching
Remote work flexibility
Employee discounts on products and services
Career advancement and development opportunities
Client Relationship Management Customer Service Conflict Resolution Communication Skills Problem-Solving CRM Software Proficiency Time Management Sales and Upselling Organizational Skills Team Collaboration
Employment Type
Full Time
