PC Support Specialist
PC Support Specialist
Posted on :
17-06-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
17-06-2025
Job Description
PC Support Specialist
Provides technical support to increase computer user and system efficiency. Investigates and resolves computer user support requirements by answering questions about hardware and software. Installs modifies and makes minor repairs to personal computer hardware and software systems and provides technical assistance and training to system users.
Education and Experience
Trade school course completion AA or equivalent external training in computer repair (i.e. Microsoft Systems Certification) which has provided both theoretical and practical knowledge in the field and demonstrated ability to perform the essential functions of the job typically acquired through four or more years of directly related experience
A Certification in personal computer maintenance and repair with continuing practical knowledgein the repair field
May have a Bachelors degree in related field (Computer Science Mathematics Engineering Quantitative Methods etc.) and no prior directly related experience.
Provides technical support to increase computer user and system efficiency. Investigates and resolves computer user support requirements by answering questions about hardware and software. Installs modifies and makes minor repairs to personal computer hardware and software systems and provides technical assistance and training to system users.
- Responds to telephone voice mail e-mail and in-person requests for assistance from users experiencing problems with hardware software networking or other computer related technologies by answering evaluating and prioritizing requests.
- Determines source of malfunction by interviewing users on the telephone or in person to collect information about the problem and leads user through diagnostic procedures to determine source of error. Determines probable cause of problem (e.g. hardware software network modem printer cables and telephone) by reviewing procedures and actions taken by the user. Instructs user to perform diagnostic procedures.
- Analyzes functions applications and operations and evaluates existing and proposed solutions. Recommends applicable solutions to resolve problems minimize down-time and/or improve efficiency.
- Establishes PC performance by installing hardware software and peripheral components such as monitors keyboards printers and disk drives. Installs hardware and software upgrades.
Monitors network performance by performing preliminary problem isolation and determination and working with appropriate technical areas/staff to resolve problems. - Teaches users on effective use of systems by answering questions interpreting operating instructions creating user documentation developing training materials and providing references. May prepare and give technical presentations on selected topics.
- Evaluates software and hardware by testing ease of use and applicability. Helps improve programs by notifying programmers or appropriate technical areas/staff of problems and recommending changes.
Improves systems processes and quality of services by implementing continuous improvement techniques to analyze and identify areas for improvement. - Provides updates status and completion information to users and team leaders by voice mail e-mail or in person communication.
- Recognizes and performs preliminary evaluation of ergonomics-related issues including workstation setup and furniture configurations for any team members they contact.
- Logs and tracks calls. Maintains history records related problem documentation and prepares standard reports.
- Maintains technical knowledge by attending educational workshops and reviewing technical or trade publications.
- Supports the team by accomplishing related results as needed. Work assignments may include cross-functional or project team responsibilities.
Education and Experience
Trade school course completion AA or equivalent external training in computer repair (i.e. Microsoft Systems Certification) which has provided both theoretical and practical knowledge in the field and demonstrated ability to perform the essential functions of the job typically acquired through four or more years of directly related experience
A Certification in personal computer maintenance and repair with continuing practical knowledgein the repair field
May have a Bachelors degree in related field (Computer Science Mathematics Engineering Quantitative Methods etc.) and no prior directly related experience.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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