Team Leader - Lead Logistics
Team Leader - Lead Logistics
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Job Description
Maersk is a global leader in integrated logistics and has been redefining the logistics landscape for over a century. Through innovation and transformation we continuously raise the bar for efficiency sustainability and customer excellence.
We are looking to hire a Team Lead a people leader who will ensure seamless service delivery while nurturing talent and driving operational excellence. This role is pivotal in shaping the customer journey post-onboarding while also managing and developing a team of Customer Experience professionals.
Key Responsibilities:
As part of the Customer Experience vertical the role entails managing end-to-end service activities post-customer onboarding including but not limited to:
- Customer channel and case management
- Customer onboarding and relationship management
- Contract and dispute resolution
- Documentation and file management post-booking
- System updates and operational finance handling
- Proactive exception management and query resolution support
This is a management role responsible for leading a team with full people responsibilities:
- Overseeing the employee lifecycle: hiring performance management development and engagement
- Setting direction for team objectives and ensuring alignment with business goals
- Coaching mentoring and enabling continuous growth for team members
- Driving task prioritization quality and service KPIs
What We Are Looking For:
- Bachelors/Masters Degree with 712 years of relevant experience including people management experience
- Strong domain knowledge in customer service operations and logistics (preferred)
- Proven ability to manage cross-functional tasks and deliver under pressure
- Capable of working independently while knowing when to seek guidance for complex issues
- People management experience would be preferred
- Excellent interpersonal stakeholder management and communication skills
- Fluent in English (written and spoken)
This role is ideal for a collaborative and structured leader who thrives in a dynamic high-performance environment and is passionate about delivering an exceptional customer experience while enabling team success.
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Employment Type
Full-Time
