Senior Manager - Trust & Safety Service Line

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook.

Inviting applications for the role of Senior Manager Trust and Safety Service Line
In this role you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications.
Responsibilities
Play a key role in developing presentations showcasing our capability in Trust and Safety offerings with reference to:
o Market profile: size competitors stage of growth
o Customer segments: groups of prospects with similar wants & needs
o Competitive analysis: strengths weaknesses opportunities and threats in the landscape
o Value proposition: the type of value we will deliver to the market
o Positioning strategy: the positioning of the offerings to focus on opportunities in the market
o Key Industry connects and roadmaps
Scout for potential opportunities within several cross functional teams (sales and marketing) to generate more growth in the existing client managed services and build a strong brand presence portraying the value propositions
Incubate new ideas and proof of concept solution to create differentiation and drive adoption of services
Conduct extensively market research insights and intelligence in an innovative and dynamic and provide inputs for potential opportunities
Innovate with ideas on knowledge building capability building Asset/ collateral creation management and retention of the service line assets/ data
Creation and building of various process level documentation SOPs Case Studies Framework documents question banks FAQs
Craft content policies capability decks for a global community on platforms with a focus on global markets
Articulate interpret and implement content policies externally and internally
Support and drive internal short-term Trust and safety projects

Qualifications we seek in you
Minimum qualifications
Any graduate/Post Graduate degree or equivalent with an excellent academic record
Relevant experience in a BPO/KPO
Relevant years of professional work experience managing projects and client processes
Preferred qualifications
Excellent Analytical & Communication skills
Ability to work & communicate with people across organizational unit
Excellent interpersonal & Management skill
LEAN/Six Sigma Trained Tested and Certified (preferred)
Leading calls with Clients/ other business functions Independently
High MS-Office skill (Advance Excel) preferred
Good Understanding of Sales/ Pre-sales cycle
Openness in accepting challenges and changes should be a quick learner
Flexible and open to work across schedules
Demonstrated ability to meet/improve deadlines and manage multiple priorities

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.