NOC Analyst Cum Application Support Engineer
NOC Analyst Cum Application Support Engineer
Posted on :
16-06-2025
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1 Vacancy
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Job Description
- Monitor infrastructure network and application performance using advanced monitoring tools.
- Identify triage and escalate incidents as needed to ensure swift resolution and minimal downtime.
- Provide first-level support for network system and application-related issues escalating to Development & Azure L3 support teams when necessary.
- Investigate and resolve application errors performance issues and user-reported incidents.
- Collaborate with developers and other technical teams to troubleshoot and optimize applications.
- Document incidents resolutions and operational workflows for continuous improvement.
- Perform routine system health checks and report anomalies to the appropriate teams.
- Maintain clear communication with stakeholders during outages or critical events.
- Develop and maintain incident response playbooks runbooks and escalation protocols.
Requirements
- Experience with application support and troubleshooting.
- Hands-on experience with monitoring tools preferably Azure Monitor & Prometheus and Grafana dash boards
- Familiarity with Azure Cloud environments.
- Basic networking skills (e.g. TCP/IP DNS VPN firewalls).
- Knowledge of CI/CD pipelines and tools (Azure DevOps Docker Kubernetes) is a plus.
- Strong knowledge of Windows system administration.
- Knowledge of Cyber Security is a Plus
Soft Skills:
- Strong problem-solving and analytical abilities.
- Excellent verbal and written communication skills.
- Ability to multitask and work under pressure effectively.
- Collaborative mindset with a team-oriented approach.
- Strong customer service orientation and ability to communicate technical solutions to non- technical users.
Preferred Qualifications:
- Bachelor s degree in Computer Science Information Technology or a related field.
- Certifications such as Certified Solutions Architect CCNA or ITIL are a plus.
- Microsoft Azure certifications (AZ-900 AZ-700 AZ-104 AZ-500) are an advantage.
- 1-3 years of experience in NOC IT operations or application support roles.
Experience with application support and troubleshooting. Hands-on experience with monitoring tools, preferably Azure Monitor & Prometheus and Grafana dash boards Familiarity with Azure Cloud environments. Basic networking skills (e.g., TCP/IP, DNS, VPN, firewalls). Knowledge of CI/CD pipelines and tools (Azure DevOps, Docker, Kubernetes) is a plus. Strong knowledge of Windows system administration. Knowledge of Cyber Security is a PlusStrong problem-solving and analytical abilities. Excellent verbal and written communication skills. Ability to multitask and work under pressure effectively. Collaborative mindset with a team-oriented approach. Strong customer service orientation and ability to communicate technical solutions to non- technical users.
Employment Type
Full Time
Key Skills
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