Application Support Agent
Application Support Agent
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Job Description
Are you ready to discover the role of an Application Support Agent in Netcompany
As an Application Support Agent you will:
- Receive and log requests/incidents & questions from users provide technical support investigate problems and determine appropriate actions.
- Ensure and perform all communication with the end-users;
- Participate in meetings with the development team.
- Provide services to all stakeholders according to ITIL best practices; handling and documenting all requests.
- Improving documentation and creating FAQs based on received calls.
Qualifications :
What would make you a fit for the role:
- Higher education or at least 1 year relevant experience in end-user assistance and support of information systems.
- Strong analytical skills with the ability to quickly understand processes.
- A solution-oriented mindset; proactive and reactive when facing problems.
- Excellent communication skills and a strong focus on customer satisfaction.
- English proficiency at European level C1 (mandatory).
- Ability to work with teams in multicultural environment with excellent interpersonal skills.
Additional Information :
Being a part of the Netcompany-ntrasoft team you will be provided with:
- The opportunity to work in a modern environment & in a hybrid working model
- A seamless onboarding experience and a buddy to support you on your first steps
- A competitive compensation & benefits package
- Health and life insurance program
- Meal and commuting allowance
- Well-being activities (on premises)
- Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business ad-hoc trainings)
- A personalized development plan for targeted career growth
If you are looking forward to be part of a diverse environment and have the opportunity to work alongside well-experienced professionals on challenging large-scale projects that directly impact millions of citizens around the globe then this is the place to be!
Our branch in Patras employs 180 talented professionals working on a variety of EU mission-critical projects.
#LI-MA1
Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.
We ensure equal opportunities treatment and consideration to all candidates. Discrimination based on sex racial or ethnic origin religion or belief disability age sexual orientation or marital status physical or mental disability or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture we respect human rights and focus on creating a positive workplace where all employees are valued and where diversity and inclusion are a vital part of our everyday working experience.
In the following link you may find our CV Submission privacy notice: Work :
No
Employment Type :
Full-time
Employment Type
Full-time
