Customer Support Specialist
Customer Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are seeking a Customer Support Specialist who will serve as the first point of contact for our clients addressing inquiries resolving issues and providing a high standard of support. This role requires excellent communication skills problem-solving ability and a customer-first mindset. The ideal candidate is detail-oriented organized and capable of working in a fast-paced environment.
Responsibilities
Respond to customer inquiries via phone email and internal systems in a timely and professional manner
Resolve product or service issues by clarifying customer complaints determining the cause and offering appropriate solutions
Maintain detailed records of customer interactions and follow-ups
Collaborate with internal departments to address customer concerns and improve service delivery
Follow company policies and procedures to ensure compliance and consistency in service
Identify trends in customer feedback and suggest improvements to enhance customer experience
Qualifications :
Qualifications
High school diploma or equivalent; associate or bachelors degree preferred
2 years of experience in customer service or support-related roles
Strong written and verbal communication skills
Ability to manage multiple tasks and prioritize efficiently
Proficiency in Microsoft Office and customer service software (CRM tools)
Positive attitude and a team-oriented approach to problem-solving
Additional Information :
Benefits
Competitive salary based on experience ($45000 - $60000 per year)
Opportunities for career growth and professional development
Supportive and inclusive work environment
Comprehensive training programs to enhance your skills
Paid time off and company holidays
Health dental and vision insurance options
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
