Account Co-ordinator
Account Co-ordinator
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Job Description
This is a 100% in person role at our awesome office In Toronto!
About PheedLoop
PheedLoop is dedicated to developing critical systems for the events industry. From virtual event technology critical during these times and solutions to automate simplify and monetize events to new hardware products such as self-check-in systems and smart badges were always building awesome tech. Located in Toronto PheedLoop is one of Canadas fastest-growing event technology companies.
Were obsessed with listening to customer feedback because were able to build extremely creative solutions at light speed as soon as we hear good ideas. We love working hard learning new things building great products and closing deals. If youre looking for an experience that will test your limits accelerate your career and allow you to dream big wed love to work with you and change an industry forever.
What will my impact be
As an Account Coordinator you will be working closely with our Customer Support and Sales Teams to provide the required service for existing customers to onboard quickly to maximize their use of the platform and to expand their future use of our software ecosystem. As a customer facing role youll be tasked with developing and maintaining deep relationships with our amazing customers. From a metrics point of view youll be responsible for Customer Resign and Customer Expansion. Our customers love us! You can read our reviews publicly on our G2 Crowd Website. Members of our community appreciate our teams positivity proactiveness and commitment to product updates. In your role as an Associate Relationship Manager youll also be able to share product requests and feedback to our brilliant engineering team.
Your day to day
- Providing customer support over email phone and sometimes in person
- Onboarding key customers on the PheedLoop platform so that they can start creating their events on the system as soon as possible
- Touching base with key customers through Post-Event Debriefs Mid-Contract Consultations and other meeting types among others
- Studying the PheedLoop platform and best practices in-depth to be able to answer any questions that come your way
- Selling and suggesting how products and services customers are not currently using can solve business challenges
- Maintaining a minimal level of availability off-hours and on weekends to respond to urgent customer inquiries and an increased level of availability closer to a customers event
Things you should know and have to succeed
- At least 1 year of experience in a customer success customer service or account management role
- Extremely strong work ethic with an energetic and positive attitude
- Extremely strong written and verbal communication skills (English)
- Demonstrated ability to work and grow independently and a great team player
- Bachelors degree
Things that would make you an all-star
- Experience in the events industry managing conferences trade shows or similar events
- Experience selling software products
- Experience working in small business environments
- Bilingual proficiency (English and French)
Workplace benefits
- Employee health care plan 100% coverage fully paid by PheedLoop
- Accessible office directly connected to TTC subway
- Awesome workplace - snacks team outings books learning opportunities open workspace
Who were looking for
We are looking for people to join our team who are ambitious hard workers thrive in environments where they are required to solve problems and love to have fun. We want to work with people who feel they have a lot more potential within themselves to unlock because we want to be a part of their journey and help them reach their goals. Your work just like everyone elses at PheedLoop will make a massive difference - we can guarantee it. Know that you are likely to find your teammates at PheedLoop to be the hardest working group of people youll ever meet. If you feel you have a strong work ethic and career ambitions you will thrive here!
This is a 100% in person role at our awesome office In Toronto!
Employment Type
Full-Time
