Client National Facilities Manager
Client National Facilities Manager
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Job Description
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
About the role:
Join our team as a Client Relationship Manager where youll work with a geographically dispersed team to drive strategic client engagement and oversee facilities management service delivery. Youll develop and maintain key relationships with clients and stakeholders through regular site visits while building strong connections with functional leads and operational staff at all levels. The role involves managing monthly operational reporting processes co-chairing meetings and supporting the Relationship Director in developing service specifications.
Youll also handle internal reporting requirements oversee client portals including audits and training and collaborate with Business Development teams on growth opportunities. Additionally youll monitor facilities team site attendance to ensure proper asset validation safety inspections and condition assessments all while assisting the Relationship Director in nurturing strong client relationships across assigned entity portfolios.
Main Duties:
- Develop and execute operational strategies aligned with organization goals ensuring consistency and compliance across assigned Entities.
- Track maintenance requirements review asset registers and ensure compliance management and financial oversight for assigned Entities.
- Identify process improvement opportunities to streamline operations eliminate inefficiencies and resolve difficulties with minimal disruption.
- Provide 24/7 support for afterhours services and serve as key contact for facilities management within the Entities portfolio.
- Collaborate on budget development including Entity-specific budgets and operational expenses (Travel & Expense).
- Establish and monitor KPIs aligned with client feedback annual scorecards and performance objectives set with Property Management.
- Provide leadership to operational teams assist in staff recruitment and training and foster effective collaboration.
- Ensure compliance with regulations and JLL business conduct guidelines while proactively identifying and mitigating operational risks.
- Maintain workplace health and safety standards including reporting near misses and incidents according to protocols.
- Prepare regular performance reports and develop reporting solutions to support the Facilities Management Vertical and WoAG Senior Leadership Team.
Sounds exciting This is what were are looking for:
- Minimum 5 years experience in a Strategic Multi-X Account Management environment.
- Strong Business & Financial Acumen.
- Strong oral and written communication skills are essential. Ability to develop and lead a team and liaise effectively with all stakeholders to successfully deliver on outcomes.
- Tertiary qualification in Building or Facility Management or Business Administration would be an advantage but not essential.
- Strong computer skills including Microsoft suite of products essential.
- Experience in handling client sensitivities knowing when to escalate with urgency and how to de-escalate key risks.
- Knowledge of HS&E requirements.
- Knowledge of vendor management for specialised services.
- Ability to obtain and hold an AGSVA Clearance and or any additional associated Entity clearances.
- Must be an Australian Citizen.
About JLL
At JLL we see a Brighter Way forward for our clients our people our planet and our communities. With over 200 years of real estate experience we are and always have been in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better smarter more innovative ways of working. We approach our work in a warmer more optimistic and inclusive way.
JLL is a global leader in helping clients envision where people live work play shop and eat.
What you can expect from us:
As an organisation we dont just accept that we are a place of many different people but we embrace it we celebrate it and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why for more than a decade we continue to rank among the Worlds Most Ethical Companies. We support applications from all underrepresented groups including Aboriginal and Torres Strait Islanders LGBT people with disability and people of all age religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military.
Apply today quoting job reference number LMREQ434346
Location:
On-site Canberra ACT Melbourne VIC Sydney NSWIf this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!
JLL Privacy Notice
Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Required Experience:
Manager
Employment Type
Full-Time
