Receptionist / Student Services Assistant
Receptionist / Student Services Assistant
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Salary Not Disclosed
1 Vacancy
Job Description
POSITION ANNOUNCEMENT
RECEPTIONIST / STUDENT SERVICES ASSISTANT
Office Location(s): Franklin County Campus 925 Dinah Shore Blvd. Winchester TN 37398
DEPARTMENT: Student Services FUNCTIONAL AREA: G2 Academic & Student Support
JOB FAMILY: Support Staff - Hourly CLASSIFICATION: Part-Time Non-exempt
HOURS: 8:30 a.m. 2:30 p.m. (maximum 27.5 hrs./wk.) SHIFT: Days Mon-Fri
DIRECT SUPERVISON FROM: Coordinator Student Services
SUMMARY
Under the general supervision of the Student Services Coordinator the Receptionist/Student Services Assistant will answer incoming calls relay messages and greet and direct campus visitors. He/she will serve as the primary point of contact in the front office providing academic program information assisting students with the admission process and answering frequently asked questions.
MINIMUM QUALIFICATIONS
- High School Diploma or Equivalent and approved work experience of at least one year
- Ability to effectively utilize Microsoft Office programs and other basic computer software.
- Strong customer service skills effective oral and written communication and organizational and planning skills
PREFERRED QUALIFICATIONS
- Technical diploma or higher with an emphasis in Administrative Office Technology or related area in industry or higher education environment.
KNOWLEDGE SKILLS AND ABILITIES
- Ability to deal tactfully with the public and co-workers.
- Ability to exercise good judgement in evaluating situations and making decisions.
- Ability to express ideas clearly concisely and convincingly.
- Ability to move throughout the facility numerous times during the shift.
RESPONSIBILITIES
- Answer and relay incoming calls greet and assist visitors disseminate information about the institution in person by phone and by email or virtual contact.
- Preparing reports tracking documents record keeping and communication.
- Assist students to navigate the MyTCAT Portal to complete admission requirements and related information.
- Work directly with student services to provide support in all areas of Banner and other software.
- Assist instructional staff with clerical needs and basic printer/computer support.
- Keep content current on both indoor and outdoor displays.
- Assist with food drives student events and activities.
- Scan and email delivery receipts/packing slips invoices to accounts payable.
- Assist with tours and coordination of campus events as needed.
- Assist employees with reserving a vehicle (coordinated through Melody Terry)
- Assist with Dual Enrollment activities as needed.
- Other duties as assigned by student services/administration.
TIMELINE: Applications will be reviewed immediately.
HOURLY WAGE: $18.00 PAYROLL: Monthly on the 15th day of the month.
GENERAL INFORMATION: Background checks will be completed on all new hires. The selected candidate will be asked to sign a background release authorizing TCAT-Shelbyville to complete a background check which includes the following:
Sex Offender Registry Driving History
County Criminal National Criminal Database
Federal Criminal Sanctions and Disciplinary Database
Employment Type
Full-Time
