Guest Service Supervisor

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
• Champion Service- anticipating needs and create a welcoming diverse and inclusive environment.
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
• Lead- regardless of title through positive influence.

• Prepare department work schedule and ensure department is adequately staffed.
• Supervise train coach and mentor all front desk and bell staff.
• Ensures brand standards are followed by all staff.
• Models and maintains department standards of service.
• Greet register and assign rooms to guests of hotels or motels escort them to their destination in the building when needed.
• Keep records of room availability and guests accounts manually or using computers.
• Compute bills collect payments and make change for guests.
• Perform simple bookkeeping activities such as balancing cash accounts.
• Review accounts and charges with guests during the check-out process.
• Post charges such as those for rooms food liquor or telephone calls to ledgers manually or by using computers.
• Transfer luggage trunks and packages to and from rooms loading areas vehicles or transportation terminals by hand or using baggage carts.
• Supply guests or travelers with directions travel information and other information such as available services and points of interest.
• Receive and mark baggage by completing and attaching claim checks.
• Assist travelers and other guests with special needs.
• Deliver messages and run errands for guests.
• Explain the operation of room features such as locks ventilation systems and televisions.
• Maintain clean lobbies or entrance areas for travelers or guests.
• Maintain vehicles in guest ready state.
• Regular and consistent attendance at work.
• Perform other related work duties as assigned.

• Serve as professional role model.
• Assist students in achieving course objectives.
• Coach and nurture students in performance of skills.
• Treats students faculty college and professional staff equally in regards to gender age etc.
• Knowledge of hotel policies/procedures.
• Effective time management skills ability to prioritize ability to multitask.
• Ability to provide service in a courteous prompt and efficient manner.
• Ability to operate front desk equipment (e.g. copier calculator computer fax etc.).
• Demonstrate job flexibility.
• Work effectively with sales department to ensure groups are accurate.
• Work effectively and respectfully with diverse personalities. Possess ability to meet and deal effectively and courteously with hotel guests students personnel and all members of the community.
• Assume responsibility and exercise a high level of decision making good judgment and problem solving skills.
• Welcome value and nurture people of all backgrounds perspectives and experiences as well as support and promote an environment that accepts differences.

Occasional (10-33%) Sitting and lifting up to 100 pounds. Frequent (34-66%) Walking and viewing a computer and other types of close visual work. Constant (67-100%) standing talking and hearing and pushing pulling and grasping 10-50 pounds.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

• High school diploma or the equivalent required.
• Minimum of two years full-time experience in a related hospitality setting or the equivalent education and related work experience.
• Preference will be given to those candidates with a post high school degree.
• Preference will be given to those candidates with prior supervisory experience.

• Valid driver license and ability to qualify for a class D Chauffers license required.