Sr Manager, Digital Product Owner (E-Commerce)
Sr Manager, Digital Product Owner (E-Commerce)
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1 Vacancy
Job Description
Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. Youll learn more about this during the recruitment process.
JOB SUMMARY:
The Digital and Experience Development team is focused on driving product strategies to evolve and enhance the Guest experience across Universal Parks & Resorts. As a Product Manager the primary function of this role will be to manage new capabilities across the entire product lifecycle from product strategy planning definition delivery and implementation.
MAJOR RESPONSIBILITIES:
Leadership
- Encourage an innovative culture that fosters outside the box thinking
- Drive the vision of the team in support of business needs
- Understand and track key trends and innovations continuously looking for opportunitites to advance the product portfolio
- Act as product expert both internally and externally providing learning opportunities to other Team Members and attending external industry events
- Provide leadership management and coaching
- Establish standards and best practices to maximize team performance and company advancement
- Develop growth plans and foster individual and professional growth
- Keep key stakeholders updated on product roadmap developments and advancements
- Manage issues risks and escalations as needed to support the product team
- Work closely with IT and other internal organizations to ensure alignment
- Contribute to the success of the larger team by driving joint collaboration visioning and planning
- Provide other Team Members with support in continued growth opportunities through shared product experiences
- Participate and drive formal mentorship opportunities to help other Team Members improve their product skills
Product Planning
- Establish the product roadmap and coordinate with key partners to manage product delivery and implementation timelines
- Partner with other Digital Product Managers to ensure product dependencies and integration points are considered during roadmap and release planning
- Establish product backlog priorities for release and sprint planning considering new capabilities minor enhancements and defect fixes
Product Strategy
- Proactively evaluate Guest experience strengths and pain points from all perspectives to identify opportunities for new and/or improved experience delivery capabilities
- Develop and frame up product recommendations with associated cost value and experience analysis to gain approval and funding for development
- Collaborate and liaise with key business partners to establish product goals and objectives
- Ensure product alignment with the holistic experience transformation vision
Product Definition
- Partner with the UXUI team to establish experience interactions and designs based on high level feature requirements
- Drive detailed product Feature definition including functional and non-functional requirements
- Support product implementation across the domestic sites capturing site specific functional requirements in partnership with on-site stakeholders
Product Delivery
- Facilitate product backlog grooming with the Delivery scrum team
- Define and document product user stories to enable technical design development and testing
- Participate in scrum team Agile ceremonies including sprint planning daily-stand ups and retrospectives
Product Implementation and Support
- Perform product validation throughout the development cycle to ensure alignment with functional requirements.
- Maintain close partnership with Business Transformation to ensure that product functionality aligns with Operational and Business capabilities.
- Represent and support the product as the ongoing subject matter expert.
- Develop an ongoing approach for measuring the success of newly implemented experience enhancements to enable well-informed future product planning
- Understands and actively participates in Environmental Health & Safety responsibilities by following established UO policy procedures training and team member involvement activities.
- Performs other duties as assigned.
EDUCATION:
- Bachelors degree (or equivalent experience) required - Business Technology Digital Marketing or Industrial Engineering preferred;
- Masters degree preferred.
EXPERIENCE:
- 9 years in Product Management Digital Marketing E-Commerce Digital Experience Design Industrial Engineering Technology or related fields.
- People Management
- Including goal setting escalation handling and mentorship
- Managing the digital experience for a consumer website and/or mobile app
- Experience with large scale transformation initiatives
- Demonstrated ability to define and execute strategic initiatives
- Working in an agile technology delivery program
- Defining a customer journey and digital product roadmap
- Product backlog management including Feature definition requirements prioritization and sprint planning
- Close partnership with a Technology Delivery team
- Stakeholder engagement and relationship building
- Executive communication with the ability to influence decision making
- Excellent analytical written and oral communication skills and be able to explain complex concepts both concisely and simply;
- or equivalent combination of education and experience
Your talent skills and experience will be rewarded with a competitive compensation package.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort. Here you can.
Required Experience:
Manager
Employment Type
Full-Time
