Administrative & Credential Coordinator

Title: Administrative & Credential Coordinator

State Role Title: Admin and Office Spec III

Hiring Range: $43050 - $49077

Pay Band: 3

Agency: Department of Motor Vehicles

Location:Richmond VA

Agency Website:

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Motor Vehicles (DMV)s Office of Motor Carrier Services is hiring for an Administrative & Credential Coordinator. This position ensures the seamless coordination of the International Fuel Tax Agreement (IFTA) International Registration Plan (IRP) and other Motor Carrier program applications and credentials while maintaining compliance with regulatory and financial standards. This role requires precise communication error-free data entry and the ability to maintain the smooth assignment of applications or tax returns and issue credentials accurately and efficiently. This position rotates through assigned responsibilities to gain cross-functional expertise ensuring consistent workflow coverage team flexibility and operational effectiveness.

Responsibilities Include
Receiving logging and distributing incoming mail and documents ensuring timely delivery to appropriate work centers
Verifying IFTA and IRP applications tax returns and other customer documentation for completeness ensuring compliance with DMV standards and state regulations
Processing and reconcile payments including checks and credit card transactions ensuring compliance with PCI and DMV guidelines
Addressing inquiries from customers regarding applications payments or credentials with accurate and error-free responses
Participating in cross-training initiatives to ensure operational continuity and versatility

The Virginia Department of Motor Vehicles (DMV) headquartered in Richmond Virginia serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In additionDMVserves many businesses including dealers fuel tax customers rental companies driving schools other state agencies local governments and non-profit upon five fundamental core values: Trustworthiness Respect Accountability Integrity and Teamwork (TRAIT). We dont just talk about our core values. We live them!

Minimum Qualifications

Strong written and verbal communication skills
Advanced organizational skills to manage high-volume tasks accurately and efficiently
Demonstrated ability to verify documentation and resolve discrepancies in applications credentials or payments
Experience in administrative support or customer service roles
Proficiency in Microsoft Office Suite

Additional Considerations

Familiarity with Commercial Motor Vehicle IFTA and IRP program requirements.
Familiarity working with physical inventoried items with ability to analyze accurate reporting
Proficiency with DMV-specific systems such as OnBase or ServiceDesk Plus

Special Instructions

You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check driver record check and background investigation if applicable.

As a condition of employment the DMV will be alerted of any convictions for moving violations including license suspension.

Submission of an online application is required. DMV does not accept applications resumes cover letters etc. in any other format. When applying for jobs please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone:

Email:

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.