Service Coordinator / Dispatcher - Hartford, CT
Service Coordinator / Dispatcher - Hartford, CT
Posted on :
16-06-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Yearly Salary
$ 43820 - 75120
Vacancy
1 Vacancy
Posted on :
16-06-2025
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS- Our organization works with partner companies to source qualified talent for their open roles. The following position is available toVeterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps.
Unless specifically stated otherwise this role isOn-Site at the location detailed in the job post.
Here at Siemens we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live work and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. Thats why we always put our people first. Our global diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you
Our Smart Buildings help to create efficient safe adaptable and responsible environments. Our aim isnt just about improving buildings; its about creating perfect places that improve peoples lives.
Transform the everyday with us!
Our Service Coordinators coordinate the delivery of onsite and remote service activities for our customers from the initial demand creation through delivery and close-out. As a Service Coordinator you ensure customer expectations and commitments are met for all services by scheduling and dispatching resources.
This is a Hybrid work position based out of our Cromwell CT branch. Initially this position will require full-time in-office training (approximately 2 months) of 5 days per week. Once fully trained 3 days in the office and 2 days remote is an option.
As a Service Coordinator you will:
Support inform prioritize and coordinate activities and resources across branch offices and the Digital Service Center
Act as primary point of contact for service customers to ensure expectations are met
Handle incoming service requests via phone or email resulting in a service work order and scheduled or dispatched personnel
Schedule resources to support standard service agreements
Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls urgency contractual obligation and availability
Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work
Additional Qualifications/Responsibilities
You will make an impact with these qualifications:
Basic Qualifications:
High school diploma or state-recognized GED
Must be able to demonstrate:
The ability to read and understand customer service contracts
Organizational and interpersonal skills
Experience using Microsoft Office and business software systems (e.g. SAP)
Must be willing and able to work a Hybrid work environment Monday - Friday (3 days in the office 2 days remotely) after completing training full-time in the office 5 days a week (Monday-Friday) approximately 2 months initially.
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Preferred Qualifications:
Associate degree
Experience dispatching/scheduling field personnel/technicians
Familiarity or experience with Fire Alarms/Sprinklers Security Systems HVAC or a similar industry is a plus
Youll benefit from:
Siemens offers a variety of health and wellness benefits to our employees.
The pay range for this position is $43820 - $75120 / year. The actual wage offered may be lower or higher depending on budget and candidate experience knowledge skills qualifications and premium geographic location.
Unless specifically stated otherwise this role isOn-Site at the location detailed in the job post.
Here at Siemens we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live work and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. Thats why we always put our people first. Our global diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you
Our Smart Buildings help to create efficient safe adaptable and responsible environments. Our aim isnt just about improving buildings; its about creating perfect places that improve peoples lives.
Transform the everyday with us!
Our Service Coordinators coordinate the delivery of onsite and remote service activities for our customers from the initial demand creation through delivery and close-out. As a Service Coordinator you ensure customer expectations and commitments are met for all services by scheduling and dispatching resources.
This is a Hybrid work position based out of our Cromwell CT branch. Initially this position will require full-time in-office training (approximately 2 months) of 5 days per week. Once fully trained 3 days in the office and 2 days remote is an option.
As a Service Coordinator you will:
Support inform prioritize and coordinate activities and resources across branch offices and the Digital Service Center
Act as primary point of contact for service customers to ensure expectations are met
Handle incoming service requests via phone or email resulting in a service work order and scheduled or dispatched personnel
Schedule resources to support standard service agreements
Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls urgency contractual obligation and availability
Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work
Additional Qualifications/Responsibilities
You will make an impact with these qualifications:
Basic Qualifications:
High school diploma or state-recognized GED
Must be able to demonstrate:
The ability to read and understand customer service contracts
Organizational and interpersonal skills
Experience using Microsoft Office and business software systems (e.g. SAP)
Must be willing and able to work a Hybrid work environment Monday - Friday (3 days in the office 2 days remotely) after completing training full-time in the office 5 days a week (Monday-Friday) approximately 2 months initially.
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Preferred Qualifications:
Associate degree
Experience dispatching/scheduling field personnel/technicians
Familiarity or experience with Fire Alarms/Sprinklers Security Systems HVAC or a similar industry is a plus
Youll benefit from:
Siemens offers a variety of health and wellness benefits to our employees.
The pay range for this position is $43820 - $75120 / year. The actual wage offered may be lower or higher depending on budget and candidate experience knowledge skills qualifications and premium geographic location.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
