Chat Sales and Support Representative - TPA
Chat Sales and Support Representative - TPA
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Job Description
At OneTouch Direct were all about creating meaningful interactions. We arent just a call center; we are a vibrant community committed to exceptional service since 1998! Partnering with Fortune 500 companies we provide top-notch solutions while ensuring our customers walk away with a smile.
As a Chat Sales and Support Representative at our Tampa location youll have the unique opportunity to assist our valued customers in real-time through chat. Whether they have questions need assistance or just want to know more about our services youll be the friendly face (well technically a friendly text!) that they turn to for help.
What youll be up to:
- Engaging with customers through our chat platform providing swift and friendly support.
- Understanding customer queries to deliver accurate and timely information.
- Inbound chat sales. No cold calling!
- Resolving customer issues with a cheerful and solution-oriented approach.
- Ensuring a seamless and delightful experience as you handle multiple chats.
- Knowing when to escalate matters to ensure customer concerns are fully addressed.
Requirements
- Ideally you have 1 years of sales experience but dont worry if youre just starting out!
- Experience in hospitality or a call center is a plus but not mandatory.
- You possess excellent communication and writing skills.
- Comfortable using computers including typing and navigating multiple tabs and systems.
- Youre passionate about resolving issues and making customers smile.
- You bring a dynamic energetic personality to the team.
- Ability to juggle tasks prioritize effectively and manage your time.
- A strong phone presence with experience making lots of calls is a bonus!
Benefits
- Full-Time Hours: Guaranteed 40 hours per week schedule with overtime opportunities!
- GREAT Earning Opportunities: Competitive hourly pay PLUS weekly and monthly bonus opportunities!
- Supportive Environment: Classroom training plus 1-on-1 support for your first week of call taking!
- Great workplace: Daily and weekly incentives to create a fun competitive and rewarding environment!
- Benefits: Health Care Plan (Medical Dental & Vision)
- Growth: Opportunity for professional advancement as we grow! Promote from within!
- Culture: Diverse & Inclusive welcoming culture with Employee Resource Groups
Required Experience:
Unclear Seniority
Employment Type
Full-Time
