Director, Creation Center Lead Patient Services CRM

Use Your Power for Purpose

Technology impacts everything we do. Pfizers digital and data first strategy focuses on implementing innovative and impactful technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery and development identifying solutions or making our work easier and faster you will be making a difference to countless lives. Your contributions will be instrumental in developing and supporting robust software for our business fostering a culture that promotes innovation and striving to improve patient care and healthcare outcomes.

Overview

The Creation Center Lead is responsible to partner with stakeholders in Commercial to understand the current and future unmet business needs of Pfizers Patient Services CRM suite. This position will be fully responsible for identifying business opportunities and developing the corresponding business case(s) to secure funding required to drive significant business value through the use of technology. This position will drive consensus across the functions and capabilities on a comprehensive technology plan including a capability roadmap along with the related investment plan.

Position will be accountable for end to end delivery of approved projects and ensuring the Pfizer development processes are followed. In partnership with solution vendor teams this position will influence and help drive Strategic Vendor roadmaps to accelerate the inclusion of Pfizer business needs into future releases of the off the shelf solutions.

What You Will Achieve

In this role you will:

• Identify opportunities to drive significant business value through the use of technology. Anticipation of both internal and external customer needs will be critical to overall success.

• Develop and maintain the strategy for a Patient Services CRM toolset components and capabilities along with the corresponding technology investment plan. The ability to balance between being responsive to changing business needs against holding the course against a pre-defined plan will be required drive marketable results.
• Demonstrate global reach and operate across business units as necessary to drive process harmonization and technology adoption.
• Actively participate in Leadership Team meeting comprised of both Digital and Business Leaders. Demonstrate thought leadership on a consistent basis.
• Demonstrate innovative thinking to identify unique business opportunities and solve complex business problems
• Design implement and manage a comprehensive operations frameworks as necessary which may allow implementations to markets support global geographic expansion speed development / configuration
• Compliance with Commercial Business Unit and other Digital processes and financial procedures is required
• Manage program governance / prioritization as well as solution expansion into additional regions and markets or business areas
• Author business cases to clearly outline overall technology strategy for the business functions and secure funding for initiatives with the highest business value.
• Provide oversight and guidance to project teams assembled to deliver approved initiatives.
• Lead and guide multiple projects simultaneously
• Author/review project initiation materials to ensure scope and budget are clear
• Define project team roles screen vendor candidates and assemble project teams. Vendor Management for project related activities.
• Review functional and technical designs to ensure usability and the customer experience aligns with the vision of the sales and operations teams.
• On-time on-budget on-quality project delivery; client satisfaction on a project-to-project basis; user satisfaction and effective leadership of vendor teams through influence.
• Project budget accountability including managing actual spend vs. budget

Here Is What You Need (Minimum Requirements)

• Bachelor of Science degree in Information Management Computer Science Engineering or Technology Management preferred with related field and proven technical experience with emphasis on software development and maintenance.
• 8years of relevant experience as an information technology professional in one or many roles such as a software developer technical project manager systems administrator database administrator systems engineer computer engineer or support specialist.
• Demonstrated progressive experience successfully designing delivering and maintaining IT business solutions for mid to large-scale organizations across multiple hardware and software platforms. Must have demonstrated competency / expertise in:
  • Software Development Lifecycle management including production system maintenance and operation
  • Agile principles and methodologies
  • Proven experience working with business teams developing and delivering strategy and operating plans with demonstrated competency in strategic thinking and relationship management.
  • Technology solutions delivery in a pharmaceutical or regulated environment

  • Technical Skills:

  • Technology solutions delivery in a pharmaceutical or regulated environment with demonstrated capabilities managing large scale enterprise software requirements definition designs and implementations in a global 24 by 7 environment.
  • Demonstrated experience in vendor negotiations.
  • Proven ability to mentor and manage technical leaders; recruit and retain top talent and develop colleagues.
  • Excellent interpersonal and communication skills with the ability to build relationships influence outcomes and to deliver effective presentations to a variety of audiences.
  • Strong understanding of agile principles and frameworks including Scrum Kanban and Lean
  • Ability to collaborate in a complex matrix environment with indirect resources geographically distributed.
  • Strong problem-solving skills and the ability to navigate complex challenges.

Bonus Points If You Have (Preferred Requirements)

• Experience with commercial processes for pharmaceutical companies
• Certified Project Management Professional (PMP) Certified Scrum Master (CSM) or equivalent agile certification required; Certified Scrum Professional (CSP) or Certified Scrum Coach (CSC) is a plus.
• High level of awareness of internal and external technology trends.

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers develop and coach others oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
Work Location Assignment:Hybrid

Last Date to Apply for Job: 6/18/2025

The annual base salary for this position ranges from $169700.00 to $282900.00.* In addition this position is eligible for participation in Pfizers Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of lifes moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution paid vacation holiday and personal days paid caregiver/parental and medical leave and health benefits to include medical prescription drug dental and vision coverage. Learn more at Pfizer Candidate Site U.S. Benefits (). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa FL or any location outside of the United States.

* The annual base salary for this position in Tampa FL ranges from $152700.00 to $254500.00.

Relocation assistance may be available based on business needs and/or eligibility.

Information & Business Tech