FLEX Director, Front Office Business Process, OPERA PMS

JOB SUMMARY

The FLEX Director Front Office Business Process (OPERA PMS) sits within the Global Operations (GO) department where we work to enrich the experience of the stay creating value for guests and owners while advancing hospitality excellence. This position is part of the GO Global Property Management Systems (GPMS) team and will support the deployment and future Property Management System (PMS) cloud strategy.

The FLEX Director will coordinate plan and implement all requirements to achieve integration deployment and business results for the OPERA Cloud PMS STAY PMS Strategy support. They will provide expertise for the future state PMS strategy development including system and operational subject matter expertise relating to business processes operational processes interfacing enterprise systems support of new property openings conversions and future acquisitions. This resource will develop and document business processes operational procedures policies and best practices for OPERA and STAY PMS systems participating in requirements design approvals User Acceptance Testing Beta and Pilots and supporting the deployment of this strategy.

CANDIDATE PROFILE

Education and Experience

Required
4-year bachelors degree from an accredited university in a related field appropriate to work of position; or
8 years of hotel experience of other relevant experiences using property management systems or related work experience
Experience with Property Management Systems and/or operational experience specifically OPERA PMS
Experience with operations and technology initiatives in addition to experience with processes needed to support delivery and ongoing support

Preferred
Experience with LightSpeed OPERA FSPMS FOSSE
Property Experience
Experience working with external finance/accounting and technology service providers (ex. Accenture Hospitality Services)

CORE WORK ACTIVITIES

Lead the design and development of the future PMS strategy and growth initiatives including OPERA.
Provide subject matter expertise on PMS systems operations and business processes.
Support new property openings conversions and acquisitions with PMS insights.
Assess PMS impact for new initiatives such as hotel conversions and acquisitions.
Develop and document business processes operational procedures and best practices.
Participate in requirements gathering design approvals User Acceptance Testing (UAT) Beta testing and deployments.
Collaborate with cross-functional stakeholders to align on operational needs and integrations.
Lead the global rollout and transition to OPERA Cloud PMS across all properties.
Integrate PMS with the Central Reservations System (CRS) to support broader growth initiatives.
Contribute to discovery requirements and integration of PMS with CRS.
Create operational training materials and documentation for PMS processes.
Support on-property transitions and integrations with PMS expertise.
Partner with Global Technology to identify and mitigate operational impacts.
Lead testing and development of OPERA v5 and OPERA Cloud for Marsha integration.
Collaborate with global stakeholders Finance Business Partners and technology service providers including Accenture Hospitality Services.

The pay range for this position is $56.58 to $76.30 per hour.

Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.

FLEX opportunities offer coverage for medical dental vision health care flexible spending account dependent care flexible spending account life insurance disability insurance accident insurance adoption expense reimbursements paid parental leave 401(k) plan stock purchase plan discounts at Marriott properties commuter benefits employee assistance plan and childcare discounts. Benefits are subject to terms and conditions which may include rules regarding eligibility enrollment waiting period contribution benefit limits election changes benefit exclusions and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid for candidates within a commuting distance to Bethesda MD; candidates outside of commuting distance to Bethesda MD will be considered for Remote positions.

The application deadline for this position is 14 days after the date of this posting June 13 2025.

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive people-first are committed to non-discrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.