Ticketing and Operations Services Assistant
Ticketing and Operations Services Assistant
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Job Description
Ticketing and Operations Services Assistant
Reference number:10684
Closing date:11:00pm Friday 27 June 2025
- Temporary Part-time position until January 2026
- Salary commencing at $35.41 per hour plus 11.5% superannuation (dependant on skills and experience)
- Band 3
The Opportunity
Moonee Valley Council is seeking an individual to provide friendly focussed and flexible customer service to patrons hirers and users of the Clocktower Centre as part of the ticketing and front of house teams.
With demonstrated ticketing experience you will operate ticketing services for all Arts and Culture facilities and selected Council events as required and be responsible for the smooth operation of the Clocktower Centres ticketing systems and will be expected to make day to day decisions regarding these operations.
Responsibilities
- To contribute to a positive professional culture within the Box Office and wider Operations team of the Clocktower Centre.
- To competently operate the Enta/Vivaticket Ticketing System in all aspects of ticket sales exchanges and reservations.
- Maintain excellent communication with the Finance Department and provide information as requested.
- To provide outstanding in-person customer service as a Box Office/Ticketing representative during evening and weekend events at the Clocktower Centre.
Key Requirements
- Demonstrated experience in a live theatre Box Office and with a computerised ticketing system.
- Experience with Excel or similar and data extraction (data lists) and/or event builds
- Demonstrated ability to provide friendly focussed and flexible customer service.
- Demonstrated experience in a customer service role preferably in the performing arts events or hospitality industries.
- Availability to work rostered shifts that can occur Monday to Sunday between 7.00am and 10.00pm (approx.).
- This role is rostered for mixture of daytime and evening hours dependent on organisational requirements. Flexible availability will be very well regarded
- Applicant to outline their availability/commitments
Next Steps
Applications must be submitted through our online system and should be in line with the Moonee Valley City CouncilApplication Guide. Applications that do not meet these requirements may not be considered.
Please ensure that your responses to the Key Selection Criteria (KSC) are provided in a separate document.
For further information please view thePosition Description and or contact William Huang Ticketing Services Supervisor on (03)or to seek further insights to the role.
In line with Council Policy Council positions require you to be vaccinated against COVID-19. If you are successful in our recruitment and selection process you will be required to provide evidence of your vaccination status.
Employment Type
Hourly
