Customer Support Assistant
Customer Support Assistant
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Job Description
Job Description
We are currently seeking a Customer Support Assistant to join our growing team in Boston MA. The successful candidate will be the first point of contact for our customers responsible for handling inquiries providing accurate information and ensuring a high standard of support throughout every interaction. This role is ideal for individuals who thrive in a dynamic environment and are passionate about delivering exceptional service.
Responsibilities
Respond to customer inquiries via phone email and internal systems in a timely and professional manner
Resolve customer complaints and issues efficiently and with a focus on long-term satisfaction
Provide product and service information to clients and assist in resolving any emerging problems
Maintain accurate records of customer interactions transactions comments and complaints
Collaborate with other departments to ensure smooth customer service operations
Follow communication procedures guidelines and policies
Qualifications :
Qualifications
High school diploma or equivalent required; associates or bachelors degree preferred
Minimum of 1 year of experience in a customer service or administrative support role
Strong verbal and written communication skills
Excellent problem-solving skills and attention to detail
Proficient in Microsoft Office and basic CRM software
Ability to multitask and prioritize tasks effectively
Additional Information :
Benefits
Competitive salary ($60000 $65000 per year)
Opportunities for professional growth and internal promotion
Skill development and training programs
Supportive and inclusive team environment
Full-time consistent schedule with work-life balance focus
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
