Customer Success Manager, EMEA - Bilingual English/Hebrew
Customer Success Manager, EMEA - Bilingual English/Hebrew
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Job Description
We are seeking a Customer Success Manager for the EMEA regions. This role will be performed remotely. The CSM serves as a main point of contact to our clients in EMEA. They will interact with clients daily and provide comprehensive account management (including but not limited to - training and educating clients on products and services answering questions on reports/deliverables providing guidance and recommendations on industry best practices etc.). Must be comfortable making and receiving calls to/from clients. Clients will be located across the globe.
G2 Risk Solutions prides itself on delivering exceptional customer service and our Customer Success Team members are an integral part of meeting this goal. Critical to this role is working collaboratively with Sales Marketing Operations and other cross-functional teams.
Key Responsibilities:
- Major point of contact with client base.
- Manage account setup and train newly boarded clients.
- Provide outstanding on-going account management and customer support ensuring client satisfaction and retention.
- Educate existing clients on the value of additional G2 services and solutions.
- Identify investigate track and resolve inquiries and issues in a professional manner.
- Contribute and work collaboratively with internal teams providing relevant feedback to internal stakeholders.
- Able to collaborate with internal team on key initiatives.
- Manage time well to complete assigned projects assist teammates and meet strict deadlines.
- Work within a team of other analysts communicating effectively with colleagues.
- Completes all special projects and other duties as assigned.
Critical Skills
- Must speak Hebrew fluently
- Ability to tolerate somewhat repetitious tasks.
- Tolerance for reviewing sensitive and risky web content.
- Familiarity with MS Office and Excel in particular
- Good self-motivation
Qualifications :
- 2-5 years business development/customer success experience (payment risk management or related field/industry a plus)
- Track record of customer focus and excellence and the ability to anticipate the needs of customers.
- Superior organizational and time management skills
- Outstanding written and oral communication abilities
- Negotiation and presentation skills
- Ability to multi-task and adapt to quickly changing priorities being able to make sound judgement calls.
- Attention to detail and quality of work innovative creative thinking skills to ensure the organization is providing a best in class client experience.
- General computer knowledge
- Strong team player
- Bachelors degree or higher desired
Additional Information :
This position is a fantastic opportunity to work for a fast-growing company. We offer a comprehensive benefits package including medical dental vision LTD Paid Time Off 401(k) and potential for annual bonus.
Compensation: $65000 - $80000 USD annually dependent on location and experience.
G2 Risk Solutions is an equal employment opportunity employer and strives to comply with all laws prohibiting discrimination based upon as applicable actual or perceived race color creed religion (including religious dress grooming practices and protective hairstyles) sex sexual orientation gender identity or gender expression pregnancy marital/domestic partner status national origin alienage or citizenship status primary language immigration status military and veteran status (including whether honorably discharged or not) intern or volunteer status status as a victim of domestic violence sexual assault or stalking ancestry age physical or mental disability AIDS HIV and Hepatitis C status medical condition including cancer and genetic predisposition information or characteristics (or those of a family member) or any other category protected by federal state or local laws.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
