Customer Quality Engineer
Customer Quality Engineer
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1 Vacancy
Job Description
WHO ARE WE
We work every day to electrify the world for a greener future. Our company founded in 2003 in Shenzhen China produces separator film a key component in lithium-ion batteries that ensures safety and performance. In 2021 we established our European headquarters in Eskilstuna Sweden where we are building one of Europes most modern battery material production plants. Now you have the opportunity to join us on this exciting journey!
All employees are expected to:
- Follow all applicable laws regulations internal policies and defined processes.
- Actively seek opportunities for continuous learning and development for both personal and company growth.
- Demonstrate professionalism by fostering collaboration supporting a positive work culture and consistently embodying company values.
Key Responsibilities
- Serve as the primary quality interface with Senior Materials customers in Europe and Asia ensuring efficient culturally aware and linguistically competent communication.
- Lead and support customer audits visits and reviews in both virtual and physical settings with support in coordination execution and closure.
- Manage customer complaints using structured problem-solving tools (e.g. 8D) ensuring effective root cause analysis and implementation of corrective and preventive actions.
- Interpret and implement customer-specific quality requirements into internal systems; language proficiency is essential to ensure accuracy and completeness.
- Actively participate in cross-border project meetings and technical discussions where multilingual communication is critical to avoid misunderstandings.
- Collaborate with cross-functional teams to ensure that customer expectations are fully understood correctly interpreted and implemented.
- Support APQP PPAP and control plan activities with accurate bilingual documentation where needed.
- Maintain strong relationships with global customer contacts through fluent direct and culturally appropriate communication.
Job Mandate
- Ensure effective implementation of customer-specific quality requirements and systems.
- Act as a bridge between internal teams and international customers where the ability to communicate fluently in English Korean is essential for maintaining trust and clarity.
- Protect and enhance the companys reputation by delivering high-quality linguistically accurate customer service.
Job Competence Requirements
Education:
- Bachelors degree or higher in Engineering Quality Management Materials Science or a related technical field.
Experience:
- Minimum 3 years of customer-facing quality experience in the automotive battery or separator film industry.
- Demonstrated ability to lead customer audits and quality investigations in an international context.
- Experience working with battery or separator technology and related product parameters is a strong advantage.
Languages Critical Requirement:
- Fluency in English and Korean is mandatory.
- Proficiency in Chinese and Swedish is a significant advantage.
- The ability to communicate clearly and professionally in the required languages is essential for ensuring accurate interpretation of technical requirements effective issue resolution and seamless customer collaboration.
- Candidates without strong multilingual capabilities will not be considered for this role due to the global nature of our customer base.
Technical Knowledge & Skills:
- Solid knowledge of ISO 9001 and IATF 16949 standards.
- Proficient in quality tools and methodologies: 8D APQP FMEA MSA SPC and PPAP.
- Skilled in cross-cultural stakeholder management and data-driven problem-solving.
- Confident using the Microsoft Office package or similar tools for reporting and analysis.
START: as per request
Contact:
Employment Type
Full Time
