Customer Education
Customer Education
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Job Alert
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₹ 700000 - 1200000
1 Vacancy
Job Description
Company Overview
TeachEdison is an innovative Education Technology Company dedicated to building high-performance software solutions for educators. Our flagship product EdisonOS is a cutting-edge Operating System designed to enhance Knowledge Commerce. With our headquarters in Bangalore we operate within the vibrant Software Development industry.
Job Overview
We are seeking a driven and experienced Customer Education professional to join our team in Coimbatore. This is a full-time mid-level position necessitating between 4 to 6 years of experience. The role focuses on enhancing the users understanding and effective utilization of TeachEdisons products through impactful education strategies.
Qualifications and Skills
- Proficiency in developing and managing a comprehensive knowledge base for advancing customer education.
- Experience with customer onboarding processes to ensure smooth product adoption. (Mandatory skill)
- Ability to create and deliver engaging product demonstrations tailored for diverse audiences. (Mandatory skill)
- Competence in writing clear and concise support articles catering to user needs.
- Expertise in producing instructional videos that facilitate easy learning.
- Strong presentation skills to effectively convey educational content to customers.
- Experience in delivering comprehensive training sessions and workshops for varied clients.
- Deep understanding of knowledge management to enhance customer engagement and satisfaction.
Roles and Responsibilities
- Create and manage educational content that enhances users understanding of TeachEdisons product offerings.
- Conduct product demonstrations and training sessions to elucidate features and benefits.
- Develop robust onboarding programs to facilitate new users journey with our products.
- Regularly update the knowledge base with the latest information and user guides.
- Collaborate with the product team to ensure educational materials are aligned with the latest updates.
- Provide timely support to address customer queries and training needs.
- Monitor and evaluate training program outcomes to enhance their effectiveness continually.
- Engage with customers to gather feedback and proactively improve educational content.
Required Experience:
Manager
Employment Type
Full-Time
