Membership Support Executive
Membership Support Executive
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Job Description
Membership Support Executive
Epsom/Hybrid Finance Services Permanent Full time
Up to 26000 per annum depending on experience
37.5 hours per week
Being part of the central Membership team supporting the fitness division in all aspects of membership administration and support within our Nuffield Health Epsom Support Centre.
Key Responsibilities:
Support on managing a portfolio of membership applications cancellations payment updates and reporting for sites and central contracts.
Managing the maintenance of all member data.
To control prepare and collect membership direct debits.
Handling various types of communications and requests direct from members and staff.
Liaising with gym management and staff to ensure prompt response to member queries and complaints.
Providing an excellent level of support and customer service at all times.
Manage the Sales Commission integrity checks for a region of sites.
Support on integrity tasks for multiple areas in the business.
Support on loading central contracts.
Experience Knowledge & Expertise Essential:
Excellent communication skills and objective attitude to challenging situations.
Managing and adapting to varied workloads and responsibilities.
Administration experience
Experience in a customer service environment
Experience in a membership environment.
Experience Knowledge & Expertise Desirable:
Experience with Gym Manager Membership system desirable.
Experience with using different systems.
Intermediate Excel skills.
Role Specific Competencies:
The candidate must have excellent communication skills and be able to deal with challenging situations.
Ability to work in a team environment and support colleagues whilst also achieving own objectives and targets.
Personal values that drive performance with clarity transparency and fairness to team colleagues.
Flexible and open to change and new information; adapts behaviour and work methods accordingly.
Ability to meet designated deadlines and managing multiple tasks.
Exhibits integrity though fair and ethical behaviour toward others and a demonstrated sense of corporate responsibility and commitment.
Helping you feel good.
We want you to love coming to work feeling healthy happy and valued. Thats why weve developed a benefits package with you in mind. Here you can choose from a range of fitness lifestyle health and fitness wellbeing rewards such as free gym membership health assessments retail discounts and pension options.
At Nuffield Health we take care of whats important to you.
If you like what you see why not start your application now We consider applications as we receive them and reserve the right to close adverts early (for example where we have received an unprecedented high volume of applications). So its a good idea to apply right away to ensure youre considered for this role.
Apply today It starts with you.
Employment Type
Full-Time
