Client Solutions Specialist - LEGOLAND Windsor
Client Solutions Specialist - LEGOLAND Windsor
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Job Description
Position Overview:
Do you love tech but have a passion for people too As a Client Solutions Specialist Queuing you will be a part of the accesso LoQueue Operations Team supporting the Virtual Queuing Program with Merlin Entertainments. Our Virtual Queuing solutions allow our clients to deliver best-in-class Queuing experiences to their guests through our innovative platform.
The Client Solutions Specialistis responsible for building outstanding partnerships with client teams onsite as well as internal stakeholders all while making sure revenue and guest satisfaction success criteria are looking for people who are passionate engaged and tech savvy you will use commercial and analytical skills to monitor sales performance and provide pricing and product recommendations to implement enhancements to all aspects of the Queuing program. An ideal candidate will have previous theme park experience and have a background in supporting guest-facing software solutions. You should love to work with people and technology equally from working side-by-side with our client in guest-facing daily park operations to delving into financial analysis and creating new products.
As a member of our Client Operations team youll play a vital part in ensuring that our clients receive the support and service they need to create memorable experiences for their guests. With your keen interpersonal skills and problem-solving abilities youll provide operational assistance and collaborate with peers to help come up with out-of-the-box solutions to everyday obstacles. Were looking for people who are patient team players and love helping others.
Location: This role will be performed onsite atMerlin Entertainments parks up to 50%
Reports to:Operations Manager
Travel Requirement: Up to 30%
What youll be working on:
- Configuration modification and testing of Queuing products via our Content Management System and additional Queuing applications.
- Building and maintaining outstanding relationships with internal and external stakeholders from front-line hosts to senior leadership.
- Advising clients on industry best practice and best use of software.
- Proposing content strategies aligned with short and long-term internal and external initiatives.
- Performing detailed analysis of financial results and Queuing KPIs to make data-driven decisions to improve service revenue management and operational efficiency.
- Troubleshooting and diagnosing complex client service issues and implement solutions with the use of internal systems.
- Collaborating with internal teams to challenge the status quo troubleshoot problems improve processes and ensure client satisfaction by providing client feedback to our internal partners and translating their business needs into client solutions.
- Participating in on-call rotations to provide first-class support to your client where necessary outside of business hours.
What you bring to the role:
- Strong verbal and written communication skills with the ability to communicate effectively to both internal and external audiences.
- Outstanding general computer skills including the Microsoft suite of products and Outlook are required.
- Excellent commercial sense with an eye for detail.
- An ambassador for accessos company values representing us in client meetings and be engaged in product delivery.
- Ability to learn quickly grasp complex concepts and use an acute attention to detail while problem-solving. You possess superb critical thinking and are solutions oriented.
- Familiarity with JIRA and Confluence or other service desk systems is desirable.
- Comfortable using HTML.
- Must be willing and able to travel.
- Must have and maintain a satisfactory driving record in order to obtain a rental car at travel destinations as well as be comfortable using automobile train and plane transportation.
- Must have the flexibility to work extended hours and work on weekends and holidays to meet the needs of the business.
Bonus points if you have:
- Bachelors degree in business technology or a related field is a distinct advantage.
- Previous or current theme park experience.
- A keen interest in technology web-based applications and data.
*If you dont have all the qualifications listed dont worry! We understand everyones career path is unique and still encourage you to apply if you feel this role is aligned with your career trajectory.
Perks & Benefits:
- Competitive compensation package including an annual bonus opportunity because your hard work deserves recognition;
- 8-days of paid bank holiday leave and 26-days of paid annual leave (paid leave increases with tenure) so you can go OOO and take that vacation youve been dreaming of ;
- 8 hours of paid Volunteer Time Off to contribute to causes close to your heart. Making a difference made easy.
- Inclusive Family Benefits including a $7500 benefit for surrogacy adoption and fertility. Because family planning should come with support ;
- Robust health insurance scheme with the opportunity to participate in private medical scheme after satisfactory performance;
- Matching pension scheme (up to 8%) for a secure financial future;
- Gain unlimited access to Udemy for Business to support ongoing learning and career development;
- Enjoy a flexible work schedule that aligns with your teams schedule .
LIFE at accesso:
ABOUTaccesso:
Required Experience:
Unclear Seniority
Employment Type
Full Time
