Patient Admin Specialist I - Clinical Advice Services (08-HR) Rotating Shift

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Job Description

The Patient Administrative Specialist is a flexibly staffed career ladder consists of five levels. Individuals are appointed to the appropriate level based on managements assessment of their job-related knowledge competencies education experience and other relevant considerations against the minimum qualifications for each level.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties tasks and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission requirements including but not limited to sensitivity to cultural diversity patient care patients rights and ethical treatment safety and security of physical environments emergency management teamwork respect for others participation in ongoing education and training communication and adherence to safety and quality programs sustaining compliance with National Patient Safety Goals and licensure and health screenings.

• Greets and welcomes patients and assists them with initial questions regarding appointments payments schedules etc.
• Answers multi-line phone screens and routes calls takes messages for clinic staff and physicians Assures appropriate verifications and authorizations are complete before patient sees provider.
• Communicate with providers regarding scheduling preferences and ability to respond to urgent patient needs.
• Provide doctor-patient support using reference documents and tools.
• Carry out various administrative tasks including maintaining information and paging directory databases and processing internal forms.
• Utilize all functionality of the telephone system and electronic medical records systems in performing assigned job tasks.
• Meet/Exceed organizational and department service standards.
• Answers non-clinical CRMs escalating where appropriate.
• Answers non-clinical patient messages escalating where appropriate.
• Managing and distributing faxes mail and filing of clinic-specific documentation.

Education:

High School Diploma/GED

Experience:

• 1 year directly related work experience.
• Entry level (i.e. externs/new grads)

Certification: NONE

Knowledge Skills and Abilities

• Knowledge of medical terminology.
• Knowledge of computer systems and software used in functional area
• Ability to speak and write effectively at a level appropriate for the job
• Ability to provide customer service solve problems and manage multiple priorities.
• Knowledge of Windows-based office software computers and operating systems
• Ability to adjust communications to fit the needs and level of understanding of the receiver
• Ability to exercise calmness in stressful situations.

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination inall ofits policies and practices including the area of employment. Accordingly SHC does not discriminate against any person on the basis of race color sex sexual orientation or gender identity and/or expression religion age national or ethnic origin political beliefs marital status medical condition genetic information veteran status or disability or the perception of any of the above. People of all genders members of all racial and ethnic groups people with disabilities and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

The salary of the finalist selected for this role will be set based on a variety of factors including but not limited to internal equity experience education specialty and training. This pay scale is not a promise of a particular wage.