RAC Account Services Analyst II
RAC Account Services Analyst II
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1 Vacancy
Job Description
The position is described below. If you want to apply click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application youll be invited to create a profile which will let you see your application status and any communications. If you already have a profile with us you can log in to check status.
If you have a disability and need assistance with the application you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries wont receive a response).
Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st shift (United States of America)Please review the following job description:
Position is an experienced teammate in Account Services Group that supports the daily operations of Regional Acceptance. Duties and responsibilities may include customer account overage refunds product refunds lockbox reject items with subsequent identification and postings returned payments processing chargebacks AAW items processing transaction monitoring risk mitigation balancing and reconcilement procedures of transactions and postings. May be assigned responsibilities related to Complaint Management UFOs and administrative tasks. Responsible for ensuring all activities are in full compliance with company policies procedures and controls.1. Provide training coaching and assistance to less experienced team members.
2. Promptly and accurately enter and process customer account overages and product rebates to customers. Ensure all overages have been properly approved in accordance with policies and procedures before disbursing funds. Maintain adequate support and documentation as prescribed by policies and procedures.
3. Promptly and accurately enter invoices for payment into Ariba SAP or payables platform. Obtain W-9s ACH and other required documentation. Ensure that all disbursement amounts are proper and in compliance with policies. Escalate any unusual or questionable invoices to management. Analyze and research vendor payments as needed or upon request.
4. Timely and accurately perform the returned payments process including NSF checks credit/debit card chargebacks MoneyGram and Western Union returned items. Ensure that the loan system is properly updated to maintain the integrity and accuracy of customer payment histories.
5. Review daily lockbox rejected items. Research identify and properly credit customer accounts. Timely follow up on all pending items that have not posted and cleared. For payment items sent to RAC in error refund after the required holding period.
6. Review and monitor customer electronic payments AAW items ACH reversals refunds and other disbursements. Ensure compliance with policies and procedures. Perform daily transaction balancing and reconcilements to the loan system and general ledger as required by company policies and procedures.
7. Perform administrative tasks related to Complaint Management including complaint assignment monitoring follow-up and letter responses meeting required target dates and in compliance with policy and procedures.
8. Perform other duties as assigned including but not limited to posting of dealer payoff checks UFOs dealer agreements access reviews insurance check postings and administrative tasks.
9. Perform other duties as assigned including but not limited to UFOs dealer agreements access reviews insurance check postings and administrative tasks.
10. Monitor support processes for operating efficiency and effectiveness. Identify process improvement opportunities risk mitigation measures and immediately escalate any concerns to the attention of your manager.
Required Qualifications:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Associates degree in Accounting or equivalent education and related training or experience
2. Five years of account services experience or related experience
3. Good verbal and written communication skills
4. Good organizational skills with ability to work with limited supervision
5. Demonstrated proficiency in basic computer applications such as Microsoft Office
6. Good analytical and problem-solving abilities
Preferred Qualifications:
1. Self-motivated
2. Team player with good leadership skills
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the LawPay Transparency Nondiscrimination Provision E-Verify
Required Experience:
IC
Employment Type
Full-Time
