Team Lead
Team Lead
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Job Description
If you are a current employee who is interested in applying to this position please navigate to the internal Careers site to apply.
About MarketStar:
In everything we do we believe in creating growth for our clients our employees and our community. For the past 35 years we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand sales customer success and revenue operations solutions. We are passionate about cultivating career advancements for our people and support them through mentorship leadership and career-development programs. We provide service and support to our communities through the MarketStar Foundation.
Our exceptional team is the cornerstone of MarketStars accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values embraced by our 3000 employees worldwide. From our headquarters in Utah USA to our global offices in India Ireland Bulgaria Mexico the Philippines and Australia we all work together to drive innovation and success.
We are excited to have you apply to join our MarketStar team and cant wait to discuss how we can help you find growth!
About the Team Lead:
Were looking for a Team Lead/Player Coachto join our team focusing on a leading web browser. This role is a blend of sales activities and leadership. Youll collaborate closely with leadership to ensure team success and overall performance. Youll also be responsible for business development including engaging and qualifying new accounts building strong partnerships with customers sales representatives and partner contacts through phone and email.
Location:Ogden UT - Hybrid
What Will You Do:
Successfully drive your team to meet and exceed sales quotas and client expectations.
Utilize data and analytics to monitor and enhance team performance recognizing achievements and identifying areas for individual growth.
Pinpoint best practices and offer recommendations to senior leadership to improve team and program performance and identify potential growth areas.
Drive implementation through technical and sales expertise focusing on newly qualified opportunities and existing accounts with low engagement.
Conduct in-depth product demonstrations tailored to customer needs and challenges.
Assist customers in transitioning from previous software to the new browser.
Facilitate successful adoption of the browser for customers acting as a product expert who can assist businesses of all sizes and backgrounds.
Serve as a product and service advocate for the client building interest and awareness of their value proposition and assessing mutual fit.
Help identify sales trends and customer feedback to improve client products and processes.
Learn and maintain comprehensive knowledge of the clients products and services.
Manage contact information schedules calendaring and communications using CRM tools while optimizing processes.
Other responsibilities as assigned by leadership.
What Will You Need to Succeed:
Ability to communicate effectively in English both verbally and in writing.
Bachelors degree or equivalent experience.
Experience in account management customer success onboarding and customer resolution for a SaaS product.
Proficiency with CRM tools.
Experience with technical support and troubleshooting for a SaaS product.
Client-facing experience in sales customer support account management marketing or consulting.
Ability to meet assigned quotas while managing multiple projects simultaneously.
Ability to develop and foster senior-level relationships with clients.
Ability to take initiative and thrive in a team environment.
Detail-oriented and skilled in analyzing data creating and maintaining spreadsheets.
What We Offer:
In our commitment to our We Care value we believe in providing employees with valuable mental and physical well-being benefits including:
Structured learning and career development programs
Mental health program
Generous Paid Time Off policy
Paid medical leave
Child/Dependent care reimbursement
Education reimbursement
401k match hardship loan program access to financial wellness advisor
Comprehensive healthcare coverage including medical dental and vision
MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal state and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process please contact us at for assistance.
Employment Type
Full-Time
