Operations Manager
Operations Manager
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Job Description
The Operations Manager oversees end-to-end facility management services across multiple residential and commercial properties. This leadership role is responsible for manpower planning client servicing field team supervision statutory compliance vendor coordination and ensuring SOP-driven technology-enabled service delivery.
Key Responsibilities:
1. Manpower & Site Operations:
Supervise Field Officers and site supervisors to ensure disciplined manpower deployment and shift coverage.
Review attendance absenteeism and productivity metrics across all sites under control.
Oversee onboarding training and performance tracking of deployed staff (housekeeping security technicians etc.).
2. Client & Account Management:
Maintain strong relationships with RWAs MCs builders and corporate clients.
Conduct regular review meetings with clients to gather feedback and address escalations.
Ensure timely resolution of complaints raised through IVR Jira or WhatsApp channels.
3. Process SOPs & Audits:
Implement and monitor SOPs for each service vertical (cleaning security maintenance).
Ensure all sites use digital checklists and reporting tools (QR-based systems).
Coordinate internal/external site audits and ensure 100% statutory compliance (PF ESI Labour Acts etc.).
4. Logistics & Resource Planning:
Plan and approve material uniform and equipment supply based on site requirements.
Maintain site-wise inventory and usage logs; optimize costs while maintaining quality.
5. MIS Billing & Payroll Coordination:
Verify site attendance and deployment data to support accurate billing and payroll.
Approve site invoices and coordinate with accounts for invoice submission and follow-up.
6. Business Growth & Retention:
Support business development team with site surveys pricing inputs and manpower plans.
Ensure client retention through consistent service delivery and relationship management.
Requirements
Graduate/Postgraduate in Management Engineering or relevant field.
Must own a two-wheeler/four-wheeler and be willing to travel across sites.
Flexible to work extended hours or Sundays during crisis situations or client inspections.
Must be physically fit and ready for site-level inspections as needed.
Good English and Telugu Communication
Minimum 5 years of experience in facility management or operations leadership roles.
Strong understanding of statutory compliances manpower management and client servicing.
Fluent in English Hindi and local regional language preferred.
Benefits
Must own a two-wheeler/four-wheeler and be willing to travel across sites. Flexible to work extended hours or Sundays during crisis situations or client inspections. Must be physically fit and ready for site-level inspections as needed. Good English and Telugu Communication Minimum 5+ years of experience in facility management or operations leadership roles. Strong understanding of statutory compliances, manpower management, and client servicing. Fluent in English, Hindi, and local regional language preferred.
Education
Graduate/Postgraduate in Management, Engineering, or relevant field.
Employment Type
Full Time
