Senior Social Media Program Manager
Senior Social Media Program Manager
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Job Description
POS-17910
This is an exciting moment to join a beloved B2B brand thats redefining and evolving its presence in the social spaceand a unique opportunity to help reset how we work with AI-enabled systems now core to our daily operations. Youll be the operational heartbeat of our in-house social teambringing structure clarity and momentum to the systems tools and workflows that power our always-on content engine.
As the operational engine of our team youll ensure all content moves efficiently from concept to publication. This role combines in-depth program management experience with meticulous documentation skills and a keen understanding of how content flows through the approval process. Youll design sophisticated workflows orchestrate content calendars direct approval processes and oversee publishing across platforms while masterfully connecting cross-functional teams.
Youll act as equal parts documenter wrangler optimizer and systems thinker. At the same time youll partner with strategists to bring content and campaigns to life refine workflows and build the AI-led infrastructure that powers our fast-moving content program. Youll balance systematic efficiency with creative quality while maintaining both the critical details and the big picture that delivers measurable business results.
Key Responsibilities:
- Build and maintain content approval workflows Create templates and processes that streamline stakeholder reviews reduce revision cycles maintain version control and accelerate feedback loops for different content types
- Manage our tech stack comprehensively Oversee the configuration and integration of Sprout Social HubSpot Asana asset libraries and AI tools ensuring proper user permissions vendor relationship management and regular system updates
- Run the editorial calendar with precision Maintain a master publishing schedule across platforms ensuring proper content categorization tagging and asset management while adjusting for time-sensitive opportunities
- Own the complete publishing lifecycle Take full responsibility for the review process scheduling platform-specific tagging and final publishing of all social content across channels ensuring nothing goes live without proper approvals and optimization
- Coordinate across teams effectively Lead weekly content planning meetings send clear recap emails document decisions identify bottlenecks and maintain momentum by communicating proactively with stakeholders (brand creative comms creators)
- Serve as the central coordination hub Act as the primary liaison between content creators leadership brand teams and external partners proactively managing relationships resolving conflicts and ensuring all parties remain aligned on priorities and deadlines
- Take detailed meeting notes and follow up Capture action items decisions and timelines (using AI tools when appropriate) distribute clear summaries and ensure accountability for next steps
- Centralize information management Create and maintain a single source of truth for content briefs feedback status asset locations and approval tracking that reduces confusion and provides visibility
- Guide content through multi-stage approval workflows Coordinate and manage stakeholder review cycles track feedback implementation facilitate final approvals and schedule content across platforms while ensuring quality control and consistent delivery
- Implement AI to enhance efficiency Research and integrate AI tools for caption assistance meeting transcription action item tracking scheduling optimization and workflow automation
Requirements:
- 5 years managing social media operations editorial calendars or digital content workflows either in-house or at an agency
- Demonstrated success running multi-platform content publishing schedules with consistent quality control
- Hands-on experience with Sprout Social (or similar enterprise social publishing platforms) including workflow configuration approval routing and dashboard customization
- Deep platform expertise in social media/ content best practices and audience behaviors
- Proficiency in Asana (or similar project management tools) including creating templates managing dependencies tracking progress and reporting on project status
- Familiarity with AI tools (ChatGPT Claude) for content workflow enhancement and operational efficiency
- Exceptional attention to detail in written communication with the ability to create clear process documentation meeting summaries and actionable task assignments
- Proven ability to coordinate cross-functional teams manage stakeholder expectations and navigate competing priorities
- Experience implementing content review and approval processes across multiple departments and executive levels
- Background in fast-paced agency creative studio or in-house brand environments where flexibility and systems thinking are equally valued
- Strong organizational skills with demonstrated ability to develop scalable processes that maintain quality under tight deadlines
Bonus Points If You:
- Have experience balancing quality and quantity in fast-paced environments whether at a brand content team media company or agency successfully maintaining high standards while managing large volumes of content across multiple formats and platforms
- Have built approval workflows that teams actually adopt and continue using
- Successfully led cross-functional content programming with measurable results
- Have integrated AI tools to measurably improve content workflows and team efficiency
- Enjoy creating systems and processes that harmonize efficiency with creative excellence
Pay & Benefits
The cash compensation below includes base salary on-target commission for employees in eligible roles and annual bonus targets under HubSpots bonus plan for eligible roles. In addition to cash compensation some roles are eligible to participate in HubSpots equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills experience qualifications and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpots compensation philosophy.
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About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing sales service and website management products that start free and scale to meet our customers needs at any stage of growth. Were also building a company culture that empowers people to do their best work. If that sounds like something youd like to be part of wed love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code which has more than 5M views and learn about our commitment to creating a diverse and inclusive workplace too. Thanks to the work of every employee globally HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work Comparably Fortune Entrepreneur Inc. and more.
Headquartered in Cambridge Massachusetts HubSpot was founded in 2006. Today thousands of employees across the globe work remotely and in HubSpot offices. Visit ourcareers website to learn more about the culture and opportunities at HubSpot.
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Required Experience:
Manager
Employment Type
Full Time
