Senior Outreach Business Expert

WHAT MAKES US US

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative curious collaborative person who embraces challenges and wants to grow learn and pursue outcomes with our prestigious financial clients say Hello to SimCorp!

At its foundation SimCorp is guided by our values caring customer success-driven collaborative curious and courageous. Our people-centered organization focuses on skills development relationship building and client success. We take pride in cultivating an environment where all team members can grow feel heard valued and empowered.

If you like what were saying keep reading!

WHY THIS ROLE IS IMPORTANT TO US

We anticipate that you thrive in an agile environment and possess advanced teamwork skills. Your resourceful approach and commitment to completing tasks will be greatly valued. You should be comfortable working with some level of uncertainty and be focused on delivering on the teams commitments. At Simcorp we promote a work environment that encourages creativity inclusivity and teamwork placing importance on a positive attitude a mindset for learning.

WHAT YOU WILL BE RESPONSIBLE FOR

• Decides which business issues are outreach and which are product development responsibilities
• Collaborates with product development to resolve business issues change requests
• Answers all business questions that are not standard
• Hosts work sessions with third parties
• Follows up with mapping discrepancies between AFT and internal to SimCorp
• Responsible for individual party outreach as per assignment
• Reaches out to third parties if additional information or collaboration is required sends escalations to client
• Owns internal follow-up-processes on topics and requirements addressed to SimCorp
• Develops and maintains relationships with external parties acting as the primary point of contact during the outreach process
• Continuously identify opportunities to improve outreach process and documentation of best practices with a focus on enhancing efficiency and the overall customer experience
• Provides guidance to junior team members acting as a multiplicator

WHAT WE VALUE

Most importantly you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to be good at several of the following and be able to - and interested in - learning the rest.

• Understands the custodian and asset management companies in the clients home market their specifics and legal environment to a fair extent
• Has experience with post trade processes until fund accounting starts
• Understands what order executions settlements and reconciliations are
• Knows what a SWIFT messages are and their contents
• Understands general interfacing challenges
• Understands general testing processes and requirements in a project
• Experience in onboarding within Asset Management / Asset Servicing industry (SimCorp Dimension or equivalent)
• Expertise in data mapping topics
• Ability to work both self-directed and collaboratively within a team
• Ability to effectively navigate in an environment with missing/incomplete information and manage discrepancies

BENEFITS

Attractive salary bonus scheme and pension are essential for any work agreement. However in SimCorp we believe we can offer more. Therefore in addition to the traditional benefit scheme we provide a good work and life balance: flexible working hours and a hybrid model. And opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take.

NEXT STEP

Please send us your application in English via our career site as soon as possible we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants we kindly ask you to exclude personal data such as photo age or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

For any questions you are welcome to contact Pawe Andrzejewski Talent Acquisition Partner at If you are interested in being a part of SimCorp but are not sure this role is suitable submit your CV anyway. SimCorp is on an exciting growth journey and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyones experience positive and valuable. Therefore during the process we will ask you to provide your feedback which is highly appreciated.

WHO WE ARE

For over 50 years we have worked closely with investment and asset managers to become the worlds leading provider of integrated investment management solutions. We are 3000 colleagues with a broad range of nationalities educations professional experiences ages and backgrounds in general.

SimCorp is an independent subsidiary of the Deutsche Brse Group. Following the recent merger with Axioma we leverage the combined strength of our brands to provide an industry-leading full front-to-back offering for our clients.

SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees so that we can provide best-in-class solutions to our clients.

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