Guest Service Agent
Guest Service Agent
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Job Alert
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Job Description
Oaks Geelong R Suites are looking for a full time Guest Service Agent who is passionate about providing excellent customer service to join the team.
The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay from smooth check-ins and check-outs to insights on the local attractions and eateries you will be remembered for your superb customer service and positive energy.
Key Responsibilities Include:
- Provide a warm and friendly reception to guests upon arrival ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
- Maintain clear and courteous communication with guests colleagues and stakeholders across various channels including in-person phone and email to provide exceptional service.
- Oversee the accurate processing of guest reservations updates and special requests utilising property management systems to ensure seamless scheduling and availability.
- Act as a primary point of contact for guests throughout their stay offering prompt assistance resolving issues and providing personalised recommendations to enhance their experience.
Hourly rates (excluding super):
- Monday - Friday: $25.80 per hour
- Saturday: $32.25 per hour
- Sunday: $38.70 per hour
Qualifications :
- Demonstrated background in delivering high-quality service within a hotel hospitality or customer-facing environment.
- Exceptional ability to articulate information clearly and effectively across various mediums ensuring precise and professional correspondence.
- Consistently delivers an exceptional standard of service exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
- Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
- Maintains a polished and professional presentation reflecting the values and standards of the organisation.
- Fully committed to a dynamic work schedule including the ability to work weekends public holidays and varying shifts to meet operational requirements.
Additional Information :
At Minor Hotels we value our people as the heart of our success. Joining Minor means youll enjoy a rewarding package designed to support your professional growth wellbeing and work-life balance:
- Competitive Compensation: A highly competitive negotiable remuneration package tailored to your experience and expertise.
- Career Development: Comprehensive professional induction and ongoing training to fuel your career progression plus potential financial support for education aligned with Minor Hotels business needs (eligibility applies).
- Exclusive Discounts:
- 50% off accommodation at all Minor Hotels brands across Australasia with a 20% discount for friends and family.
- Discounts on international accommodation food and beverage outlets worldwide.
- Savings and cashback at over 400 popular retailers in Australia and New Zealand
- Discounts on entertainment and experiences.
- Discounted furniture purchases to enhance your personal space.
- NIB insurance discounts for added financial security.
- Leave Benefits: Generous paid leave including parental leave and birthday leave.
- Wellbeing and Support:
- Access to Uprise Employee Assistance Program (EAP) and tailored wellness programs.
- Exclusive benefits at Elysia Wellness Retreat including accommodation dining wellness activities spa treatments and one-on-one wellness consultations.
Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation collaboration and personal growth.
Currently we are only accepting applications from candidates who have working rights within Australia or New Zealand.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
