Vacancies Technical Service Representative (Florida Area)
Vacancies Technical Service Representative (Florida Area)
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Job Description
About AkzoNobel
Since 1792 weve been supplying the innovative paints and coatings that help to color peoples lives and protect what matters most. Our world class portfolio of brands including Dulux International Sikkens and Interpon is trusted by customers around the globe. Were active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. Its what youd expect from a pioneering and long-established paints company thats dedicated to providing sustainable solutions and preserving the best of what we have today while creating an even better tomorrow. Lets paint the future together.
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2024 Akzo Nobel N.V. All rights reserved.
Job Purpose
The purpose of this role is to provide technical support and training on the use and application of company products services equipment and documentation in acquiring new business and in maintaining multiple existing customers. This role will also be responsible for the Awlgrip techline and will be based at YPAC in Cocoa FL. This role will require frequent travel throughout North America and may consist of less frequent international travel.
Job Responsibilities
- Provide total technical support to customers including responsibility for the Awlgrip tech line
- Problem solving. Analyzes product-related issues including on-site analysis and actions. Performs laboratory analysis of the issues when needed. Communicates with RS Lab and/or Quality Control department to establish corrective actions.
- Manage complex customer complaints.
- Gather customer needs and requirements in cooperation with the Sales & Marketing organization to help build the customer strategy plans.
- Actively participate in key phases of the sales process with prospects.
- Proactively prevent and solve problems of a technical nature occurring at existing customers.
- Attend the testing process as well as the implementation of new products and technologies.
- Develop and maintain relationships with customer technical staff in order to keep and extend the business.
- Use reporting tools as CRM updates the key customers databases with valid accurate and complete information (visits reports action reports cases regulatory requests)
- Deliver periodical progress reports proactively submit information regarding trends within the market and provide recommendations regarding the improvements in the approach to the market.
- Monitor competitive activities at customers facilities.
- Promote the positive company reputation and develop long-term relations with customers.
- Hold and defend the values of the company.
- Practice all the applicable corporate as well as site policies/procedures with regard to personal behavior / HSE standards and acts in compliance with all their regulations
Job Requirements
- Knowledge & Work Experience Paints & Coatings industry any B2B industry environment customer / segment profiling 3-5 years of work experience in technical services and support
- Bachelor Degree in chemical engineering chemistry or related field.
- Skills Problem solving stakeholder management creating value propositions communication and presentation commercial and business acumen basic understanding of financial concepts related to sales and cost to serve.
Total Compensation
- The salary range for these skills is: $75000 to $83000 a 15% Annual Bonus
- 401K retirement savings with a 6% company match
- Medical insurance with HSA
- Dental Vision Life AD&D benefits
- Generous vacation sick and holiday pay
- Short & Long-term disability
- Paid Parental Leave
- Career growth opportunities
- Active Diversity & Inclusion Networks
- Employee referral plan
- Employee appreciation days
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization all qualified applicants receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age or disability.
Requisition ID:46886
#LI-HE1
Required Experience:
Unclear Seniority
Employment Type
Full Time
