Account Management Team Lead

Why should you consider joining Auvik

• You want to work at a company that is building impactful relevant technology. Auviks network management software helps IT teams by automating time-consuming tasks streamlining operations and mitigating risk. Its more important than ever to be able to remotely monitor and manage network infrastructure and with Auvik IT professionals have that essential visibility and control.

• You want to work with a leadership team who are transparent and trustworthy. Our senior leaders have a vision for Auvik. They are experienced knowledgeable approachable and consistently working hard to drive success both for the company and the team of people who make it happen.

• You want to work with a product customers love. People rave about what weve built. Our customers are smart aspirational and highly technical. It pays to get the details right.

• You want regular opportunities for learning and growth. With ongoing feedback from leadership youll find that Auvik encourages you to be your very best. Our onboarding process is thorough and informative because we want to make sure youre prepared to have a great work experience. We also have programs designed to help you take the next steps you want for your career.

• You want the flexibility to manage your work your way. Were a fully distributed team and were prepared to continue to support working from home (or the space you choose!). We trust you to get the job done where you feel most comfortable and effective.

Whats this role about

As a Team Lead on the Account Management team youll take on a hybrid role as both a top-performing individual contributor and a coach to a growing team. Youll be responsible for driving expansion within existing accounts while mentoring Account Managers to hit their targets refine their skills and succeed in a fast-moving high-growth environment. If youre passionate about sales leadership team development and delivering value to customers this is your role.

What will I be doing

• Closing upsell and cross-sell opportunities to meet your monthly revenue targets
• Coaching Account Managers through regular 1:1s deal reviews and performance check-ins using tools like 15Five and Gong
• Supporting the onboarding and ramp-up of new team members in partnership with our enablement team
• Promoting accountability and excellence in CRM hygiene forecasting accuracy and value-based selling
• Identifying coaching opportunities through call reviews sales activity and pipeline analysis
• Contributing to hiring onboarding and team development as we scale
• Leading by example sharing best practices removing blockers and championing team wins
• Guiding reps through complex opportunities and helping shape deal strategy

What are we looking for

• Proven success in an Account Management or Customer Success role ideally in B2B SaaS
• Strong track record of retaining and growing revenue within existing customer accounts
  Experience coaching or mentoring others formally or informally with a clear passion for team development
• Strong command of CRM tools like Salesforce and a consistent data-driven sales process
• Excellent communication skills both written and verbal
• Highly organized self-directed and able to thrive in a fast-paced collaborative environment
• A growth mindset with the ability to balance individual performance and team support

About Auvik

Auvik makes network management easier. Our software provides the visibility and automation IT professionals need to focus on the work that delivers the greatest value to their organization. Today Auvik helps IT teams manage more than four million devices on over 50000 networks worldwide.

Auvik is one of the fastest growing North American technology companies and is winner of the Deloitte Technology Fast 50 Deloitte Fast 500 and was recognized as the #1 ranked Canadian company in the FT Americas Fastest Growing Companies list.

Were focused on building a diverse and inclusive workforce. If youre excited about this role but do not meet 100% of the qualifications listed above we encourage you to apply. We are happy to make any accommodations you may need throughout the interview process as well. Dont have a working webcam We will help you find a space you can conduct your interview from Have kids or pets in the background Dont worry about it. Just let us know what you need when we reach out to schedule and we will make it work!

Auvik is an Equal Opportunity Employer and considers applicants for employment without regard to race colour religion sex orientation national origin age disability genetics or any other basis forbidden under federal provincial or local law.