Call Center Team Lead
Call Center Team Lead
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
As a Team Leader your role will be to respond to customer calls/emails and make decisions to provide an exceptional experience.
It is a regular full-time position located in Laval.
We offer a competitive salary along with a range of attractive benefits and company discounts. Additionally we provide training throughout your career to support and guide your professional development.
Your responsibilities:
- Respond to customer calls and/or emails
- Support representatives in research and submissions
- Manage the schedules of call center agents and assist the call center service manager in employee evaluations
- Maintain effective communication with store managers and store representatives assigned to the call center
- Coordinate the work of the team and manage priorities in submissions and other client files.
#UAPOPERATIONS
#LI-JM1
Qualifications :
To join our team you will need :
- Some experience in the field of industrial parts
- Customer service and teamwork oriented
- Bilingual French and English spoken and written as you will need to frequently collaborate with internal clients across Canada.
Additional Information :
UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences experiences knowledge self-expression unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women visible minorities and people with disabilities. By valuing a diverse workforce we ensure that our hiring practices are fair and equitable.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
