Machine Learning Quality Engineer
Machine Learning Quality Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
We are the Quality Engineering team that works on the ML/AI platform in SN. The dev team is working on our AI/ML products. We build the AI platform. We work on backend products server side and APIs and ML capabilities. We use Java and it is how we integrate with the frontend. Writing code . wont directly sees this on the UI side. Release cycles are agile. We do out of band releases bimonthly depends on project.
What you get in this role:
Evaluate the quality accuracy performance and safety of AI-generated content produced by large language models (LLMs) identifying areas for improvement
Execute test plans track quality metrics and log defects based on observed patterns and results
Maintain and enhance existing test automation frameworks
Contribute to the development and refinement of evaluation criteria and methodologies to strengthen AI model assessment
Design targeted small-scale test datasets to ensure adequate coverage across use cases
Collaborate with engineering teams to troubleshoot and resolve issues in applications and development/test environments
Qualifications :
Qualifications:
In order to be successful in this role we need someone who has:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry
Minimum of 2 years of professional experience in software quality engineering
Bachelors degree with at least 2 years of relevant experience; or an advanced degree with no prior experience; or equivalent practical experience
Hands-on experience or strong interest in testing machine learning and Generative AI systems including synthetic data generation and prompt engineering is highly preferred
Foundational understanding of AI concepts such as agentic systems algorithms models and associated ethical considerations
Experience with automated testing frameworks such as Java JUnit Selenium TestNG and other open-source tools
Proficient in programming and scripting with Java and Python; experience with tools such as Eclipse Jenkins Maven and Git
Familiarity with development tools including IDEs debuggers build tools version control systems and Unix/system administration utilities
Solid understanding of Agile methodologies and the software development lifecycle (SDLC)
For positions in this location we offer a base pay of $123500 - $191500 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
